Job brief
This role will be responsible for performing the end-to-end cash application processes and activities in compliance with established policies, procedures, and management guidance. The role will be involved with stakeholder coordination to execute assigned processes and to provide support in resolving process and system issues.
Responsibilities & Duties
- Perform end-to-end cash applications tasks in compliance with approved processes & procedures.
- Process timely reconciliation of accounts receivable, investigation and reconcile, and remittances.
- Perform unallocated payments research and identification.
- Process refund internally for suppliers and externally for client refunds.
- Collecting data and generate needed reports such as end of day report, daily collections, bank reconciliation
- Collaborate with internal/external stakeholders to identify customers requirements and provide solutions.
- Collaborates with the collection and billing group for non-applied payments and communicate to Accounts Payable Payroll, GL team for all non-AR transactions.
- Address payment issues such as double payments and other discrepancies such as overpayments, short payments, forex adjustments, etc. Respond to inquiries and escalate issues and concerns to the Team Lead for timely resolution.
- Gather information and documentation to assist in investigating and in resolving issues within the assigned process.
- Perform multiple routine and/or simple ad hoc tasks assigned by the Team Leader or Manager.
- Perform periodic audits of the general ledger and other financial documents
Qualifications
- Bachelors degree in Finance & Accounting or any Business-related course.
- 1-2 years of relevant professional experience in Finance accounting streams.
- Excellent communications skills in both written and spoken English.
- Intermediate proficiency in MS Applications (Word, Excel, Outlook, PowerPoint) and Adobe application.
- Knowledge and understanding of accounting standards and procedures and internal controls.
- Experience working with ERP, e.i., Oracle Systems is preferred.
- Previous experience in process migration/transition is a plus.
- Experience working in Shared Services or BPO is an advantage.
Additional Information
- Ability to effectively communicate and collaborate within a varied audience and internal and external customers. (Communication)
- Ability to maintain good customer relationship with the ability to initiate ways to improve customer support customer experience (Customer Service)
- Ability to be thorough and meticulous in completing assigned tasks and with the ability to propose ways to prevent or eliminate errors, discrepancies & issues. (Attention to Detail)
- Ability to identify and resolve moderate and complex issues by applying best practices and technical expertise and may recommend solutions for unique scenarios. (Problem Solving)
- Ability to work in fast-pace environment and maintain efficiency and productivity while adjusting to changes in work structure, process, and requirements. (Adaptability)
Employment Type: Full Time, Permanent
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