Review Management Executive

1. Social Listening

2. Social CRM, Social Analytics Regularly produce positive content for engagement with the audience.
Have an understanding of search engine behaviour, social media, forums, blogs, ratings and reviews, etc.

3. To create and maintain a favourable brand image of the company and its product.

4. The Review Management Executive is responsible for on-line content, tracking and analysis of
reputation factors and account to successful management of Brands reputation.

5. Facilitate problem resolution along with other questions. Consistently create an exceptional consumer experience with each contact via inbound / outbound post/tweet/email.

6. Performing an in-depth audit of the information on the world wide web and ensure positive reputation of the Brand Continuously monitoring / Tracking the reputation of the brand on various outlets, e.g. social media, search engines, blogs & social communities, consumer forums, etc.