Manager Operations (USA) - Study Abroad/Overseas Education Sector

Role & responsibilities:

Orientation and training of new employees.
Quality checks and performance monitoring.
Coordinating with the HR team for recruitment processes.
Conducting technical round of interviews and giving feedback.
Maintaining good relationships with the branches and associates.
Being well informed and updated about the admission process and entrance examinations of overseas Universities.
Guiding the associates on study options available in overseas Universities as per their profile.
Responsible for prompt reply to the queries of branches/associates through Emails and calls.
Coordinating with Branches/ Associates for pending documents and payments.
Follow ups with the Universities for pending offers.
Managing the team and ensure that the team achieve their periodic targets.
Working on specific targets and at the same time, earn lucrative income in the form of salary, bonus and incentives.
Periodic reports to the Management.
Ensuring the compliance of the process and systems in the office.
Active participation and contribution during education fairs, university visits and in-house seminars organised by the company.
Taking initiative and efforts to build a professional work environment, ensure that deadlines are met and the students/associates have a positive experience during the entire admission process.   

Preferred candidate profile:

Candidate must be from Study Abroad/Overseas Education Sector

Forte: USA/UK/Australia

Team handling experience.

Excellent Communication Skills