Admissions Assistant

Job Title: Admissions Assistant

Contract Type: Fixed term full-time contract (6 months)

Location: Noida, India

Position Overview:

Working with the admissions team, the Admissions Assistant is responsible for end-to-end admissions across all EP schools, mainly focusing on adult partner bookings but also assisting with young learners and group bookings as needed.

Key Responsibilities:

• Responsibility for admissions process from booking received, inputting data onto CLASS, booking accommodation, transfers and collecting visa documentation.
• Creating and editing CLASS price items, packages and general maintenance.
• Looking after Partner bookings along with other members of the admissions team for all EP schools bookings.
• Build and maintain good working relationships with all internal and external colleagues.
• Involved in ensuring all SLAs relating from enquiry to confirmations are managed effectively.
• Run provisional booking and visa report to monitor the work progress.
• Assisting with monitoring workload and re-assigning tasks when needed.
• Assist with the provision of on-the-job training for new staff.
• Assist with escalation cases from Admissions team
• Assisting with Head of Admissions with core tasks during peak period.

Other Responsibilities:

• Customer service and student support.
• Understanding customer needs and requirements.
• Preparing and filling forms and other students documents.
• Keeping up to date student and partner records.
• Liaise with academic departments and other administrative offices.
• Maintain an awareness of UK developments in English language sector.
• Liaise with colleagues in all relevant departments such as student services and admissions to ensure a seamless customer journey.
• Keep up to date with developments in the schoolss course offering, fees, visa regulations, visa fees, medical or any other requirements as well as advice and guidance sought by enquirers and applicants such as the initial application cycle, processing time and clearing processes.
• Take an applicant-first approach to enquiry handling and customer services, putting the needs of the student at the heart of all our activity and ensuring a tailored approach based on the individuals requirements.
• Be available to support the schools enquiries for UK, Malta and Dubai - International applicants, dealing with telephone, email, live chat, social media and face-to-face course enquiries in a timely and professional manner to ensure the delivery of an efficient, customer-focused service for prospective students.

What we are looking for:

• Proven ability to work within a team and autonomously.
• Proficiency in English
• Strong phone presence and experience
• Excellent verbal and written communications skills
• Strong listening and presentation skills
• Ability to multi-task, prioritise, and manage time effectively
• Experience in International Education or English Language sector essential
• Experience in for-profit education industry essential
• Experience with cross-cultural or international business relationships a plus
• Able to deliver and address persuasive presentations to a wide range of audiences.
• An understanding of cultural sensitivity, tact and diplomacy with the ability to remain calm in difficult situations.
• Evidence of working collaboratively with colleagues, where shared insights, priorities and activities have been developed and contributed to a plan or strategy.
• Actively seeking and acting upon feedback to improve as a professional.