Vice President Quality Assurance & Training with GeBBS Healthcare

Designation: Vice President – Quality & Training
Job Location: Airoli, Navi Mumbai (Work from Office)
Shift: UK
Reporting to: Chief Operating Officer
Job Purpose:
The Vice President – Transactional Quality & Training is responsible for identifying, engaging, designing, and delivering strategic transformation programs across multiple business units.

Job Responsibilities:

• Establish, track, and report on process and productivity metrics to deliver and exceed SLA and business expectations.
• Partner with Operations to jointly identify, prioritize, and resolve operational issues and process defects, leading to improvements in quality and productivity.
• Lead the development and implementation of a long-term training strategy aligned with the overall business excellence vision and organizational goals.
• Outline the strategy and execution plan for the Quality Assurance and Training function.
• Collaborate with relevant teams to identify process gaps and work to eliminate these gaps using quality and process improvement tools, both for new business setups and steady-state processes.
• Assist and support other productivity enhancement measures undertaken by various departments through the appropriate deployment of trained Six Sigma and quality resources to guide and steer such initiatives.
• Identify key improvement projects and ensure their successful completion
• Set up and standardize training programs.
• Build a strong quality & training function with a capable team that can meet client quality requirements.
• Support thought leadership on future state operating models and processes, with a special emphasis on capabilities such as AI, Machine Learning, and RPA. Contribute to and lead enterprise-wide initiatives focused on defining and implementing efficient, future-ready processes and operating models that incorporate the latest technologies and methodologies (design thinking, lean, agile, etc.).

Experience and Skills:

• 18+ years of experience, with a minimum of 5+ years in quality or training functions within the US Healthcare domain.
• Six Sigma certification (Master Black Belt or Black Belt) Preferred.

If this opportunity interests you and you would like to know more, please share your profile at anandi.bandekar@gebbs.com or Call on 9619814875.