It Associate

IT Associate

INTRODUCTION

We are an International BPO company with offices around Southeast Asia and expanding globally. We hire exceptionally creative and talented people from all over the globe that bring experience and international standards to the table, and that's just the start!

Commitment to our people is our real strength and the key to success.

Company size: 6,000+ employees

Location: Kolkata, India

Key Responsibilities:

• Assist end users with hardware and software problems pertaining to PCs, laptops, printers, and mobile devices in the first instance.
• Determine the cause of hardware and software issues and fix them, reporting more complicated ones to higher-level support staff as necessary.
• Install and configure software and operating systems, among other standard maintenance tasks, on computer systems.
• Investigate and fix hardware issues, or work with suppliers to replace and repair equipment.
• Help with setting up and maintaining network connections as well as Wi-Fi access, as well as resolving network-related difficulties.
• Help with firewall configurations, antivirus software upgrades, and data backup techniques, as well as the implementation and enforcement of security rules.
• Encourage a culture of security awareness and enlighten end users on cybersecurity best practices.
• Provide training and guidance to end-users on using hardware and software applications effectively and efficiently.
• Required to work on the day and night shifts
• Required to work a flexible schedule/on-call rota according to business needs/events.

Key skills and experience:

• A degree or certification in information technology, computer science, or a related field is typically preferred;
• Strong communication and problem-solving abilities.
• Familiarity with common business programs, office productivity software, and operating systems (such as Windows, macOS, and Linux).
• Knowledge of fundamental networking ideas and hardware components.
• Ability to work independently and as part of a team.
• Outstanding interpersonal and customer service abilities.
• Adherence to security and data protection best practices.
• Willingness to learn and adapt to new technologies.

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Working time:

• Able to work night and overnight shifts.
• Able to work during Indian Public Holidays as requested.