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(1)7 GCP Cloud Jobs in Mumbai
Urgent opening For Application Support Consultant
HDFC Bank
posted 5d ago
Job Role Insights
Key skills for the job
Job Description
Total work Experience require-2 to 5 years
Job Purpose
To ensure resolution of issues reported by Customers and Stakeholders for Net Banking and Mobile Banking applications
Role & responsibilities
- Understanding issues
- Finding Root Cause Analysis (RCA)
- Troubleshooting & resolution of production issues
- Co-ordinating with Ops and L0/L1 teams to manage customer complaint queues
- Co-ordinating with stakeholders for resolution
- Tracking & review of application issues/bugs
- Meet & discuss with respective stakeholders
- Regular follow up with stakeholder
- Escalation of issues
- Understanding & planning for blackouts, DR activity
- Application/Transaction Monitoring
- Application Usage and Performance Reporting
- Understand Change and Requirement detailing
- Planning for PVT & resources (internal customers)
- Execution of PVT
- Coordinating with Ops, Engineering and Product teams
Key skills
- Strong Technical & Analytical skills
- Strong Customer-facing, interpersonal skills
- Understanding of application logs, tools such as AppDynamics
- Knowledge of cloud-based application support (AWS/GCP)
Employment Type: Full Time, Permanent
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Application Support Consultant salary at HDFC Bank
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