Collection Head

Roles and responsibilities

Collections will oversee and lead the collections team in managing and recovering outstanding dues from clients, ensuring timely payments, and maintaining strong client relationships. The role involves strategic planning, team management, and implementing effective collection strategies tailored to the real estate sector.

• Strategic Planning:

- Develop and implement effective collection strategies to reduce outstanding dues and
delinquency rates.

- Set and monitor collection targets and KPIs in line with company goals.

• Team Management:

- Lead, motivate, and train the collections team to achieve high performance.

- Conduct regular reviews and provide feedback to improve team efficiency.

• Client Relationship Management:

- Build and maintain strong relationships with clients to ensure timely payments.

- Address and resolve payment disputes and escalations professionally.

• Reporting and Analysis:

- Monitor and analyze collection data to identify trends and areas for improvement.

- Prepare and present collection performance reports to senior management.

• Compliance and Risk Management:

- Ensure adherence to legal and regulatory requirements in all collection activities.

- Identify potential risks and implement measures to mitigate them.

• Collaboration:

- Work closely with the sales, legal, and finance teams to align collection processes with company operations.

- Coordinate with external agencies for collection support when necessary.

Desired candidate profile

• Strong knowledge of collection practices, regulations, and legal frameworks in real estate.
• Proven leadership and team management skills.
• Excellent negotiation and conflict-resolution abilities.
• Strong analytical and decision-making skills.
• Effective communication and interpersonal skills.
• Achievement of collection targets within defined timelines.
• Client satisfaction and retention rates.
• -Compliance with regulatory standards.