Customer Service Manager

Join Doo Group Explore α Better Future

Doo Group is a global financial services group with FinTech as its core. With our 10 major business lines, spanning Brokerage, Wealth Management, Property, Payment & Exchange, FinTech, Financial Education, Health Care, Consulting, Cloud, and Digital Marketing, Doo Group has seamlessly provided clients with comprehensive products and services across the world. Through a one-stop approach, Doo Group remains committed to helping our clients achieve an ideal financial life while moving towards a better future together!  

Looking for a New Challenge? Join Us as We Expand Globally!

As we continue our global business expansion, were on the lookout for talented individuals who are motivated to support our strategic goals and initiatives. Join a team that values innovation and growth.

DOO you have what it takes?

What youll be working on: 

We are seeking a dynamic and experienced Customer Service Manager to lead our efforts in delivering exceptional client support and personalized service. The ideal candidate will have a strong background in customer service, particularly in the insurance industry, and a proven track record of utilizing digital platforms for client engagement.

Role & responsibilities

• Recruit, train, and manage customer service representatives with a focus on insurance expertise.
• Develop a high-performing team to provide personalized and efficient service to clients.
• Monitor and evaluate team performance, providing constructive feedback and support.
• Leverage WhatsApp Business and Telegram to build and maintain client engagement communities.
• Develop and implement strategies to improve client satisfaction and loyalty.
• Ensure timely and effective resolution of client inquiries and complaints.
• Analyze client feedback and operational data to identify areas for improvement.
• Work closely with other departments to ensure seamless client experiences.
• Provide regular reports to senior management on customer service metrics and initiatives.

Preferred candidate profile

• Minimum of 5 years of experience in customer service, with at least 3 years in a leadership role.
• Strong knowledge of the insurance industry.
• Proven experience in utilizing digital platforms such as WhatsApp Business and Telegram for client engagement.
• Excellent communication, interpersonal, and leadership skills.
• Ability to analyze data and make informed decisions to enhance customer service operations.
• Proficiency in CRM tools and customer service software.

What we offer/What's in it for you:

• Seeking to expand your regional work experience? Work alongside industry-leading professionals from around the globe in an environment filled with opportunities for continuous learning and growth.
• We value your wellbeing - You'll find it here along with our comprehensive medical, dental, optical, and wellness benefits.
• We reward our best employees with quarterly employee recognition awards in USD.
• Feeling drowsy after lunch? Take advantage of our smart pantry access and weekly tea break/lucky draw.

Life as DOOers

At Doo Group, we embrace a culture where continuous growth, collaboration, and creativity are at the heart of everything we do. As a DOO, you'll collaborate with top professionals from around the globe, dive into exciting projects, and play a pivotal role in shaping the future of finance.

Unlock your potential with Doo Group. Apply now and step into a role where your impact is celebrated!

Discover your potential with Doo Group. Apply now and be part of our success story!

#DooBeyondLimit #TogetherWeDooMore #SucceedYourCareerWithDoo