Customer Service Executive

Responsibilities:

• Handle customer inquiries via phone and email
• Resolve customer issues efficiently, providing accurate information.
• Assist with troubleshooting product or service-related problems.
• Maintain positive relationships to ensure high customer satisfaction.
• Document customer interactions and maintain records in the system.
• Escalate complex issues to the appropriate department when needed.
• Collaborate with team members to improve the customer experience.

Requirements:

• Strong verbal and written communication skills.
• Ability to multitask and manage time effectively.
• Familiarity with CRM systems and practices.
• Problem-solving skills and a patient, empathetic attitude.

Benefits:

• Fixed day shift
• Sunday fixed off
• Paid leave, Casual Leave and Public Holidays.
• Training and career growth opportunities.
• Friendly and supportive work environment.

About GameLoot: GameLoot is a leading online retailer specializing in gaming products, from consoles and high-performance PCs to accessories and repair services. We also offer electronics and digital products, helping gamers access everything they need in one place. Were committed to delivering quality, affordability, and an exceptional customer experience, making it easier for gaming enthusiasts to buy, sell, and upgrade their gear. Join our dynamic team and be part of an exciting and growing company in the gaming industry.