Player Support Specialist

Responsibilities.

Define the Player Support Strategy for the company..

Respond to players promptly via email, tickets, and Play Store app store complaints, requests, and queries..

Also, attend to Clubs moderation based on the set processes..

Set up processes and build a world-class team to serve our players..

Set goals and maintain high service levels and player satisfaction..

Drive game improvements through analysis and reporting of game issues..

Advocate player concerns and feedback to the wider development team..

Mentor and coach a team of agents to adapt and grow with business needs..

Requirements.

2+ years supervising and leading customer care teams..

High level of ownership and bias for action..

Knowledge of best practices and CRM tools..

Excellent verbal and written communication skills..

Willing to work on weekends, Holidays, and night shifts..

Need to know English, Hindi Arabic, and any other regional language..

Ability to analyze support data..

This job was posted by Sushmita Bharti from Gameberry Labs..