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3 Fyaril Jobs

Customer support associate

3-5 years

Remote

1 vacancy

Customer support associate

Fyaril

posted 6mon ago

Job Description

  • Possess an in-depth knowledge about the various process of the company to Onboard Vendors/Supplier.
  • Understand and learn to use all critical tools, dashboard and applications available for vendor Onboarding
  • Supporting customer in onboarding on a web platform
  • Resolving queries regarding how to do things in easy and efficient manner
  • Understanding customers pain points and support them accordingly
  • Coordinating with operations team to gather knowledge on various areas on onboarding vendors
  • Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
  • Build sustainable relationships and engage customers by taking the extra mile.

Requirements :

  • 3 - 5 years of relevant experience in customer support, vendor management
  • Bachelor of any discipline with top ranks and MBA from reputed university
  • Excellent read/write/speaking skills in English. Ability to speak Hindi, multiple regional languages preferred.
  • Flexibility in working in different time zones.
  • Top notch communication, interpersonal skills and ability to collaborate with people
  • The creativity and ability to provide feedback on internal processes and best practices to improve the customer experience
 

Employment Type: Full Time, Permanent

Read full job description

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