Process Associate

Role & responsibilities

PROCESS MANAGEMENT

▪ Adhere to process guidelines and Standard Operating Procedures (SOPs) to achieve the operations targets / SLAs such as volume, Turn Around Time (TAT), productivity, quality and customer experience.

▪ Identify opportunities for process improvements and contribute to implementation of effective solutions.

▪ Measure performance in own area of work against targets / SLAs in order to deliver the performance standards expected.

▪ Adjusts effectively to new processes and shows a strong sense of urgency (timelines, follow ups etc) about getting the work done.

KNOWLEDGE MANAGEMENT

▪ Exhibit basic understanding of the FPI business / domain knowledge sufficient to execute own work as per expected standards.

▪ Effectively utilize the Process Manuals, Instruction Guides, SOPs for performing work.

▪ Contribute to storage and dissemination of knowledge and development of Knowledge Management systems, processes and tools.

EFFECTIVE COMMUNICATION

▪ Ask questions to clarify understanding, delivers written and verbal communication in a clear, logical manner.

▪ Prepare and present documents and reports that can be well understood and as per FPIG standards.

TEAMWORK

▪ Work effectively in groups by actively participating in team discussions; Seek opinion of team members who have expertise in certain areas; Share knowledge and best practices with teams.

▪ Demonstrate the ability to balance individual and team priorities, voluntarily extend support when needed to complete shared tasks.

CUSTOMER RELATIONSHIP

▪ Actively seek information to understand stakeholder / customer needs; promptly modify approach to resolve problems and gain higher acceptability with them.

▪ Be attentive to diversity and cultural sensitivities and keep stakeholder / customer needs as primary focus and respond to business queries in a polite manner even under situations of high pressure.

ACTIVE LEARNING AND EYE FOR DETAIL

▪ Check for errors in own work before submission and demonstrates an eye for detail in the execution of tasks.

▪ Show flexibility to change as per work instructions / changing needs and the ability to learn from challenging events.

Preferred candidate profile

0 - 3 years of experience in Manufacturing Set-up or a Global Shared Services.

Freshers profile also welcome.

Perks and benefits

As per the Market Standard + Attractive insurance benefits and others.

Fixed two days week off and public holidays.