1 IBN Technologies Functional Consultant Job

Job Title: vTiger Functional Consultant

Job Overview:

We are seeking a vTiger Functional Consultant to assist in implementing, customizing, and supporting vTiger CRM solutions for our clients. The ideal candidate will have a foundational understanding of CRM processes, strong analytical skills, and the ability to collaborate with technical and business teams.

Key Responsibilities:

• Assist in gathering and analyzing client requirements for vTiger CRM implementations.
• Configure, customize, and optimize vTiger CRM functionalities based on business needs.
• Support the integration of vTiger with third-party applications and tools.
• Conduct user training and provide functional support to end-users.
• Assist in troubleshooting issues and coordinating with technical teams for resolutions.
• Document business processes, workflows, and system configurations.
• Stay updated with vTiger CRM updates, new features, and best practices.

Requirements:

• Bachelor's degree in IT, Business Administration, or related fields.
• Basic understanding of CRM concepts and business processes (Sales, Marketing, Customer Support).
• Experience or knowledge of vTiger CRM is a plus.
• Strong analytical and problem-solving skills.
• Good communication and documentation skills.
• Ability to work collaboratively with cross-functional teams.

Preferred Qualifications:

• Experience in vTiger CRM configuration and workflow automation.
• Familiarity with open-source CRM solutions.
• Basic understanding of SQL, PHP, or APIs for minor customizations (optional).