SIAM Functional Consultant

Weekend Drive 7th December 24 (Saturday)/ Location: Chennai/Noida/Bangalore

Job Description:

SIAM Functional Consultant:

This is a SIAM Centre of Excellence (COE) position, and the candidate must have a zeal to

work on designing new offerings, supporting organization initiatives aimed at

developing/uplifting SIAM COE capability and delivery SIAM Projects with desired quality and

within timelines.

The role involves build/transition of the processes, perform gap analysis, requirements

gathering and consultative discussions with customers & suppliers in the SIAM ecosystem,

building functional specifications, provide trainings, onboard suppliers, setup Service

Management Office, SIAM governance, SIAM supplier performance reporting framework.

Responsibilities

• Establishing and executing strategic and tactical plans for a full-scale implementation of the ITIL /

ITSM framework across organization and related suppliers involved in Service Delivery.

• Ability to define, articulate, estimate and cost the complete Service Management solution

covering People, Processes and Tools required to setup Service Integration Framework

• Support creation of service model framework in line with RFP requirements, candidates with

multi-vendor implementation experience are preferred.

• Strong understanding of various Line of Business, Multi-Vendor environment, Ways of Working,

Cross Vendor SLAs, in a Service Integration Framework

• Demonstrates excellent consultative solution skills during various phases of the bid.
• Build plan & Service Management Implementation Roadmap and strong understanding of Project

Management skills along with inter dependencies between People, Process, Tools, Vendors

• Deliver Service Management Implementation Projects, Due Diligence, or Assessment as a Lead

or Consultant

• Prepare clear, concise, and persuasive communication for multiple audiences, including

demonstrating effective writing and presentation skills, listening actively, and projecting a

trustworthy image.

• Interface with global lines of business and other technical teams in gathering/developing strategic

approach and customer requirements in order to formulate apt solution.

• Work as part of the bid team and provide support to the functional group personnel working

together.

• Develop proposals and recommendations to drive process improvement decisions.
• Demonstrate excellent research skills to work on offering development, offering enhancement

and support SIAM COE initiatives for capability development

• Manage Relationship at Senior management and act as an advisor to the customer
• Be a change evangelist in socializing all the new initiatives.

Skill Set

•  Ambitious, has pride in his/her work & attention to detail
• Expertise in interfacing with internal customers, external vendors and global teams
• Experience of working in a dynamic environment, balancing challenging workloads and deadlines

with attention to deliveries.

• Comfortable and effective dealing with all levels within the organization, including Executive

Management.

• Demonstrates a positive attitude/energy.
• Takes ownership, follows through, and delivers on commitments.
• Strong negotiation skills
• Project Management
• Strong documentation skills including business case presentations and excel skills

Must:

• Process development and process engineering
• Experience leading in process implementation & improvement projects.
• Process Consulting
• Process audit, assessment and GAP analysis

Preferred:

• Pre-Sales experience in Service Management, Experience in Solution design, RFP, ITSM

Architecture design

• Transition, Due Diligence experience preferred.
• Process operation and maintenance support
• Service quality improvement through continuous process improvement

Interested Candidate kindly acknowledge.