Senior System Administrator

POSITION OVERVIEW:

As a Senior IT System Administrator at FTC Solar, you will play a crucial role in developing and maintaining our internal IT Systems. We are heavily invested in the Microsoft 365 ecosystem. The ideal candidate must have extensive knowledge and a proven track record in managing and securing all device platforms using Microsoft Intune Endpoint Management and Microsoft Defender. You will work closely with other team members to help resolve complex end-user issues. This position will require someone that keeps up with the latest technologies and that has a work smarter, not harder mentality. We are 100% cloud-based and do not have extensive networking infrastructures or on-site servers to maintain.

RESPONSIBILITIES

• End-user Support: Provide top-tier technical assistance to end-users to address and resolve escalated issues within the company. Diagnose and troubleshoot advanced hardware and software problems. Resolve issues related to operating systems, applications, and network connectivity.

• Security and Compliance: Implement, manage, and monitor device security and compliance using conditional access policies and Microsoft Entra Identity Services such as PIM. info@ftcsolar.com 866-FTC-Solar ftcsolar.com 2021 FTC Solar, Inc. DOC: 01-T-001-B Ensure the security of endpoints through Microsoft Defender, including threat detection and response.

• Mobile Device Management: Oversee the packaging and deployment of apps, patches, and updates of all systems through Intune. Evaluate and keep up to date all current device configuration and group policies to ensure a secure environment.

• Documentation: Keep detailed records on helpdesk tickets of troubleshooting steps and solutions provided. Create and update documentation for inter IT processes and procedures as well as contribute to end user knowledgebase articles as needed.

QUALIFICATIONS

• Expert-level Microsoft 365 Administration knowledge and experience is required to be considered for this position. While we prefer a minimum 5 years of system administration experience with a focus on Microsoft 365/Entra ID (Azure AD) environments, if you can prove you know M365 administration, we are interested in hearing from you.

• Proven ability in the architecture and administration of Microsoft Intune, including management of Android, iOS, MAC OS, and Windows devices.

• Working knowledge of Microsoft Defender for M365, Exchange Online, Endpoint and Cloud App Protection services.
• Strong understanding of enterprise security policies and identity government such as conditional access policies, multi-factor authentication (MFA), SSPR, and Privileged Identity Management. SSO and SCIM provisioning knowledge is necessary.
• Understanding of cloud technologies, especially Microsoft Azure.
• Excellent project management, problem-solving and communication skills are a must. Flexibility in working hours may be needed occasionally.
• Experience with helpdesk ticketing platforms, specifically Freshservice

Please Take up the oniline test to proceed further. Link is mentioned below.

https://app.testgorilla.com/s/afozt3c1