Female - Front Office Executive/ Billing/ Counsellor

Role & responsibilities

• Reception Duties: Greet and assist patients, visitors, and staff with professionalism and warmth. Provide a positive first impression of the hospital.
• Appointment Management: Schedule, reschedule, and confirm patient appointments. Coordinate with medical staff to ensure timely and accurate appointment scheduling.
• Patient Check-In/Check-Out: Manage the check-in and check-out process for patients. Verify patient information and update records as necessary.
• Information Handling: Provide information about hospital services, procedures, and policies. Answer general inquiries and direct patients to appropriate departments.
• Administrative Tasks: Perform general administrative duties, including managing phone calls, processing paperwork, and maintaining patient records. Ensure all documentation is accurate and up-to-date.
• Billing and Payments: Assist with billing processes and payment collection. Provide information on insurance and payment options to patients.
• Compliance: Ensure adherence to hospital policies and procedures, including patient confidentiality and data protection regulations.
• Coordination: Collaborate with medical and administrative staff to facilitate smooth operations and effective communication. Handle patient referrals and follow-up as needed.
• Problem Solving: Address patient complaints and concerns promptly and effectively. Escalate issues to supervisors or relevant departments as required.

Preferred candidate profile

• Education: High school diploma or equivalent. An associate degree or higher education in business administration or a related field is a plus.
• Experience: Previous experience in a front office or fresher is preferred. Experience in a healthcare setting is an advantage.
• Skills: Excellent interpersonal and communication skills. Proficiency in office software (e.g., MS Office) and experience with front desk management systems.
• Attributes: Professional demeanour, strong organizational skills, and attention to detail. Ability to handle multiple tasks and maintain composure in a fast-paced environment.

Perks and benefits

As per company's norms