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43 Front Office Associate Jobs

Front Office Associate

1-3 years

₹ 1.1 - 3L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Mumbai, Nagpur, Thane + 3 more

1 vacancy

Front Office Associate

Marriott International

posted 2d ago

Job Description

Assist staff with expediting problem payments (eg, problems processing credit card)

Follow up with guest regarding satisfaction with guest-related issues

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key

Process all payment types such as room charges, cash, checks, debit, or credit

Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations

Process all check-outs including resolving any late and disputed charges

Answer, record, and process all guest calls, messages, requests, questions, or concerns

Coordinate with Housekeeping to track readiness of rooms for check-in

Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy

Cash guests personal checks and travelers checks

Review shift logs/daily memo books and document pertinent information in logbooks

Count bank at the beginning and end of shift

Balance and drop receipts according to Accounting specifications

Assist management in training, motivating, and coaching employees; serve as a role model

Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information

Anticipate and address guests service needs

Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette

Develop and maintain positive working relationships with others

Ensure adherence to quality expectations and standards

Stand, sit, or walk for an extended period of time

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance

Perform other reasonable job duties as requested by Supervisors

PREFERRED QUALIFICATIONS
Education: High school diploma or G

E

D

equivalent

Related Work Experience: At least 1-year related work experience

Supervisory Experience: No supervisory experience

License or Certification: None
Marriott International is an equal opportunity employer

We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture

We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law


Employment Type: Full Time, Permanent

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What Front Office Associate at Marriott International are saying

2.8
 Rating based on 13 Front Office Associate reviews

Likes

Working at Marriott Suites Pune has been a rewarding experience.Great work environment,

  • Skill development - Good
  • +1 more
Dislikes

While , the front office can be challenging due to unsupportive senior staff assigning multiple roles, leading to workload imbalance. a poorly managed roster by the manager, leading to workload imbalance. Better planning and support would improve .

  • Promotions - Poor
Read 13 Front Office Associate reviews

Front Office Associate salary at Marriott International

reported by 91 employees
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₹1 L/yr - ₹4 L/yr
At par with the average Front Office Associate Salary in India
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What Marriott International employees are saying about work life

based on 1.3k employees
66%
54%
46%
88%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

Marriott International Benefits

Cafeteria
Health Insurance
Job Training
Free Food
Soft Skill Training
Free Transport +6 more
View more benefits

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