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Product Support Manager Vacuum & Blowers
Friulair
posted 21hr ago
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Job Description
Job Title
Product Support Manager- Vacuum & Blowers
Location
Patel Nagar Delhi
About Us
In Ingersoll Rand PFT division, we sell Pressure Flow Technology products in India and external countries.
Job Summary
Product Support Manager Vacuum & Blowers is required to give first aid solution to Customer as first point on time during Customer Complaint issue. He will be leading time of 2/3 Call centre executive where he work upon registration of Customer complaint and give telephonic support so that basic issues can be resolved over the phone. Also he will be taking care of Multi Brand repair centre as Coordinator.
Responsibilities
- Customer complaints timely resolution.
- Leading Call centre team who will be coordinating with field service team for resolution of issues.
- Giving telephonic solution to Customers for all PFT products.
- Mapping CSR in system.
- Handling Multi Brand repair Centre in Pune, Delhi and Hyderabad.
Basic Qualifications
(Essential qualifications, language, driving licence etc)
- Engineer with 10+ year of Experience with OEMs handling Corp Customers and Team of 2/3 peoples
- Knowledge of Low Pressure products Vacuum and Blowers of all type of ranges.
- Multilingual will be additional advantage
- Customer Service Support experience
Travel & Work Arrangements/Requirements
70% office job and 30 % multi brand repair centre
Key Competencies
Absolute KEY skills needed for role
- Product knowledge over various range of products.
- Product knowledge of PFT products
- Good personality to handle Corp Customers over phone and teams.
- Humble and pleasant in nature
What we Offer
- We are all owners of the company! Stock options(Employee Ownership Program) that align your interests with the companys success.
- Yearly performance-based bonus, rewarding your hard work and dedication.
- Leave Encashments
- Maternity/Paternity Leaves
- Employee Health covered under Medical, Group Term Life & Accident Insurance
- Employee Assistance Program
- Employee development with LinkedIn Learning
- Employee recognition via Awardco
Collaborative, multicultural work environment with a team of dedicated professionals, fostering innovation and teamwork.
If you are a person with a disability and need assistance applying for a job, please submit a request .
We think and act like owners.
We are committed to making our customers successful.
We are bold in our aspirations while moving forward with humility and integrity.
We foster inspired teams.
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If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request and a member of our team will contact you.
Employment Type: Full Time, Permanent
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