2 FreshMenu Jobs

- Client handle inbound and outbound calls and transfer them to the relevant agent or department as per the telecalling script.

- Conducting surveys to collect data about customer satisfaction, churn rate, brand image and awareness, etc.

- Analyzing and reporting customer data to devise new strategies or update the existing ones

- Communicating with them through various omnichannel channels, including email, social media, phone, or SMS

- Make appointments that fit into the schedule of the client and the customer.

- Inform customers about updates, deals, offers, promotions, and policies and keep the sales funnel in motion.

- Assist them if they are facing a problem and troubleshoot it.

- Ensuring the customer has a positive experience with the company.

- Fostering a healthy relationship between the client and the customer.

- Overseeing timely delivery and payment of sales orders.

- Handling all Voice and Non-Voice Processes in BPOs & Call centers.