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Wipro is hiring For Associate Backoffice- US HR Operation

0-3 years

₹ 2.5 - 4L/yr (AmbitionBox estimate)

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Thane, Navi Mumbai, Mumbai

50 vacancies

Wipro is hiring For Associate Backoffice- US HR Operation

Wipro

posted 12hr ago

Job Description

Looking for Backoffice Associates for Airoli Location

Work location : Airoli Exp: 0-3 Years (Freshers are also welcome)

Non Voice Process

(Both Side Cab)Night Shift only

Service Agreement- 1 year

Role & responsibilities
Associate (Process: US HR operations)


Work Experience
0-36 months


Summary

  • Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.
  • Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
  • Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
  • Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
  • Follow standard processes and procedures to resolve all client queries.
  • Resolve client queries as per the SLAs defined in the contract.
  • Maintain logs and records of all customer queries as per the standard procedures and guidelines.

Relevant Experience
Any/Basic MS Excel Category
Back office/Data handling or data management Working Conditions
Fixed evening shift (5 days working). Saturdays and Sundays are fixed off. Service Agreement
Applicable for 1 year (Mandatory) Education Skills
Any graduate - BA/B.Com/B.Sc (non-technical), MA, M.Com, part time MBA, PGDM
B.Tech & MBA full time freshers are not eligible
Note : Looking for immediate joiners or who can join within 10-15 days


Employment Type: Full Time, Permanent

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HR Operations salary at Wipro

reported by 16 employees
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₹2 L/yr - ₹6 L/yr
12% less than the average HR Operations Salary in India
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