Fresh Bus - Quality & Training Consultant (5-6 yrs)

About FreshBus:

- By 2025, India's sustainable mobility market will grow by 10 times and will account for more than 10% of the total annual demand for electric vehicles globally, which is more than Europe and North America combined.

- At Freshbus, our mission is to accelerate India's growth to smart sustainable mobility.

- We're both a tech start-up and a sustainable transport operator.

- FreshBus is a modern-age smart bus service, which enhances the Indian bus journey and customer experience to the best standards by providing a comfortable, safe, and sustainable traveling experience to bus travelers through its use of technology combined with the best process and innovation.

Responsibilities:

- Develop training materials, manuals, and resources to support ongoing education and skill development

- Design and deliver training programs for bus drivers and operational staff, focusing on customer service, safety protocols, and operational efficiency

- Conduct regular training sessions and workshops, utilizing various formats such as classroom training, online modules, and on-the-job coaching

- Conduct regular audits and inspections of bus operations to ensure compliance with safety, cleanliness, and service quality standards

- Analyze customer feedback and operational data to identify areas for improvement and implement corrective actions

- Analyze customer feedback and identify areas for improvement in processes, policies, or service delivery

- Collaborate with cross-functional teams, including Operations and Product to deliver and refund to address customer needs and improve service quality

- Identify opportunities to streamline processes and enhance operational efficiency without compromising customer experience

- Monitor key performance indicators (KPls) and report on team performance, identifying trends and areas requiring improvement

What are we looking for:

- 5+ years of relevant experience

- Proven experience in quality management and training within the service industry.

- Excellent communication and interpersonal skills.

- Previous experience with implementing and managing training programs is highly desirable

- Excellent verbal and written communication, analytical and problem-solving skills

- Knowledge of Excel, Word, and PowerPoint