FREED - Creditor Relations Officer (5-9 yrs)

Job Role: Officer Creditor Relations.

Department: Creditor Relations

Location: Gurgaon (Sector 30).

Role Brief:

- We are looking for an energetic & dynamic Senior Creditor Relations Officer who has "Empathy, Passion and Service" as core values imbibed in him/her.

- Incumbent should be diligent, committed and a team collaborator.

- A goal oriented professional and should be able to lead by example while demonstrating and achieving tangible results in a fast-paced environment.

- The incumbent will be responsible for building relationship with financial institutions and managing best suited resolution for our customers keeping customer first approach.

- This role needs proficient understanding of debt management and deep negotiating aptitude.

Role description:

- Responsible for cultivating relationships with banks and financial institutions.

- Prioritize customer needs, ensuring solutions align with company and FI policies.

- Collaborate with customer service team to address service issues internally and externally.

- Proficient in credit and debt management practices.

- Interact and negotiate with FI representatives.

- Design, implement, and refine the customer journey.

- Ensure a seamless customer experience, resolving issues at each touchpoint.

- Develop and maintain customer journey maps to identify improvement areas.

- Create programs to promote good credit habits.

- Provide education and counseling to customers in credit stress.

- Conduct workshops, webinars, and sessions on financial management.

- Foster strong relationships with creditors for favorable outcomes.

- Negotiate with creditors to reach mutually beneficial resolutions.

- Implement strategies to assist customers in resolving credit stress.

- Monitor credit profiles for potential risks and take proactive measures.

- Contribute to risk reduction strategies and cross-functional alignment.

Role requirement:

- Degree in Finance, Business Administration, or a related field.

- Proven experience in customer experience management, financial counseling, or a related role.

- Strong understanding of credit management and default resolution.

- Excellent communication and interpersonal skills.

- Ability to think strategically and implement innovative solutions.

- Strong negotiation skills and the ability to build and maintain relationships.

- Detail-oriented with strong analytical and problem-solving abilities.

- Ability to work independently and as part of a dynamic team.