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Franklin Templeton Investments

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4.1

based on 682 Reviews

38 Franklin Templeton Investments Jobs

FTI Senior System Analyst (Production Support, Python, SQL)

Franklin templeton asset management (india)pvt

4.1

based on 682 Reviews

8-10 years

Hyderabad / Secunderabad

1 vacancy

FTI Senior System Analyst (Production Support, Python, SQL)

Franklin Templeton Investments

posted 13hr ago

Job Role Insights

Flexible timing

Key skills for the job

Medical Coding Investment Banking SQL Automation Testing Analytical Chemistry Software Asset Management

+ 4 more

Job Description

We are seeking a highly motivated Senior Support Analyst with solid experience in supporting technology for Investment Management/Research teams.
You will be responsible for providing day-to-day support, troubleshooting, and maintenance of Investment Management/Research platform, ensuring system availability, reliability, and performance.
This role requires a strong technical background, excellent problem solving, communication and teamwork skills, and the ability to work closely with development teams and stakeholders to resolve production issues swiftly. The ideal candidate will also have DevOps experience, contributing to continuous integration, deployment, and automation processes to ensure efficient platform operations.

What is the Senior Support Analyst responsible for?

Provide timely and effective support to end-users for inquiries, issues, and concerns related to Investment Research Platform
Troubleshoot and resolve application errors, data discrepancies, and functional issues.
Maintain high levels of user satisfaction by offering prompt and concise solutions.
Identify, analyze, and resolve data-related issues affecting the application s performance.
Collaborate with development teams and other stakeholders to ensure data quality and Integrity.
Ensure that market data, financial metrics, and other investment-related information are up-to-date and accurate in the application.
Monitor system performance, identify and resolve bottlenecks, and ensure optimal application performance.
Monitor and troubleshoot infrastructure-related issues, including servers, databases, and networks, that may impact application performance.
Liaise with cross-functional teams, including development, product, and operations team, to facilitate issue resolution.
Document support issues, resolutions, and user queries to create knowledge base resources for internal teams and end-users.
Conduct root cause analysis (RCA) to identify the underlying cause of issues and recommend corrective actions.
Prepare KPIs, report metrics on support ticket trends, recurring issues, and system performance.
Provide training sessions and create user guides for new features, application updates, and best practices.
Assist in the development of internal documentation to improve workflows and support processes.
Continuously identify areas for process improvement to increase the efficiency and effectiveness of the support team.
Work with monitoring tools (e.g. Prometheus, Grafana, Datadog) to ensure the platform is well-monitored for system health, performance, and availability, setting up alerts to preemptively address issues.
Provide periodic updates to management on the status of ongoing issues and platform health.
Provide on-call support during weekends, evenings, and holidays on a rotating basis.

What ideal qualifications, skills & experience would help someone to be successful?

8-10 years of strong production support/troubleshooting experience of complex systems in a fast-faced environment
Strong experience with Investment research platforms, financial data systems, or other financial applications.
Must have working/coding experience with Python.
Must have experience working with Investment data like vendor and proprietary data.
Must have familiarity with data feeds, APIs, and integration with third-party platforms.
Solid understanding of SQL for troubleshooting data issues and querying databases.
Solid experience with system monitoring tools and managing infrastructure issues in AWS Cloud.
Solid experience in troubleshooting complex technical and functional issues in a multi-tiered application.
Familiarity with financial instruments, asset classes, and the overall financial services ecosystem.
Solid analytical and problem-solving skills, with the ability to diagnose and resolve technical and data issues efficiently.
Excellent communication skills (both written and verbal), with the ability to explain complex technical issues to non-technical stakeholders.
Experience managing and prioritizing multiple support requests simultaneously.
Ability to collaborate effectively with cross-functional teams, including product management, development and Infrastructure.
Highly motivated and able to work independently.
Familiarity with issue tracking systems (e.g. JIRA, ServiceNow) and support workflows.
Familiarity with Apache Airflow for workflow automation and orchestration.
Familiarity with React is a big plus.
Familiarity with RESTful web services, gRPC is a plus.