Lead - Sales Operations

Job Brief: We are seeking a proactive and organized Operations Lead to oversee a team of telemarketers and drive sales performance. This role combines leadership with operational support, ensuring optimal efficiency and effectiveness in achieving sales targets. The ideal candidate will have excellent management skills, a strong understanding of telemarketing strategies, and the ability to coordinate and optimize sales activities.

KRA Targets:

Conference Calls: Ensure the team collectively achieves a minimum of 624 calls per month.

Meetings: Oversee and support the team in achieving at least 192 meetings per month.

Responsibilities:

Team Management:

- Lead, motivate, and supervise a team of 6 telemarketers.

- Set performance goals and monitor progress to ensure targets are met.

- Provide training and support to enhance team skills and productivity.

Sales Team Support:

- Coordinate the schedules and activities of the telemarketing team to maximize efficiency.

- Manage and maintain organized records and reports related to sales activities.

- Assist team members with order processing, handling customer inquiries, and ensuring timely follow-ups.

Performance Monitoring:

- Track team performance against KRA targets (calls and meetings) and provide regular feedback.

- Implement strategies to improve performance and address any issues promptly.

Strategy Implementation:

- Develop and execute telemarketing strategies to achieve team goals.

- Monitor the effectiveness of strategies and make necessary adjustments to improve outcomes.

Lead Generation and Management:

- Contribute to the development of lead generation strategies and assist in identifying potential clients.

- Help manage leads through the sales funnel, implementing nurturing strategies as needed.

Deal Support and Transaction Management:

- Support negotiations and deal closures by providing necessary information and documentation.

- Collaborate with cross-functional teams to address client concerns and facilitate smooth transactions.

Administrative Tasks:

- Aid in the preparation and organization of promotional materials and sales events.

- Maintain filing systems and records for accurate sales documentation and reporting.

- Provide general administrative support to the team, including social media management and content strategy.

Reporting and Insights:

- Prepare and present regular performance reports to senior management.

- Use data and insights to inform strategic decisions and drive team success.

Qualifications:

- Proven experience in telemarketing or sales management, with a track record of achieving targets.

- Strong leadership, organizational, and communication skills.

- Proficiency in CRM software and MS Office suite.

- Ability to manage multiple priorities and work effectively in a fast-paced environment.

- Bachelor's degree in Business Administration, Marketing, or a relevant field is preferred.

Key Competencies:

Leadership & Team Management: Ability to lead and inspire a team, setting clear objectives and providing support.

Performance Monitoring: Skills in tracking and analyzing team performance metrics.

Strategic Thinking: Capability to develop and implement effective strategies.

Communication Skills: Excellent verbal and written communication abilities.

Problem-Solving: Proactive approach to addressing and resolving issues.

Customer Focus: Commitment to high levels of customer service and satisfaction.

Work Schedule:

Working Days: Monday to Saturday

Working Hours: 10:00 AM to 7:00 PM