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5 Foxit Jobs
Order Management Specialist
Foxit
posted 6mon ago
Job Role Insights
Key skills for the job
Job Description
- Foxit, a leading provider of innovative PDF products and services, is seeking detail-oriented and proactive Order Management Specialists to join our team
- As an integral part of our operations, you will be responsible for end-to-end order processing, ensuring accuracy, efficiency, and customer satisfaction
- This role requires expertise in utilizing NetSuite, a keen eye for detail, and excellent communication skills to collaborate across departments and deliver exceptional service to our clients
Key Responsibilities:
- Order Processing: Efficiently manage the order lifecycle from receipt to fulfillment, ensuring accuracy and timeliness.
- Data Entry and Maintenance: Accurately enter and maintain customer, product, and order information in NetSuite, ensuring data integrity and consistency.
- Partner closely with our sales department to facilitate the smooth integration of orders and identify opportunities for streamlining processes.
- Customer Support: Address customer inquiries, resolve order-related issues, and provide exceptional service to ensure customer satisfaction.
- Process Improvement: Identify opportunities to streamline order management processes, enhance system efficiency, and implement best practices to optimize operations.
- Compliance and Documentation: Ensure compliance with company policies, procedures, and regulatory requirements, maintaining accurate records and documentation.
Qualifications:
- Bachelors degree in business administration, supply chain management, or related field.
- Proven experience in order management, preferably in a SaaS subscription company or technology industry.
- Proficiency in using NetSuite or similar ERP systems that manage subscriptions.
- Strong analytical skills with the ability to interpret data, identify trends, and generate actionable insights.
- Excellent organizational skills with a high level of attention to detail and accuracy.
- Effective communication and interpersonal skills, with the ability to collaborate cross-functionally and interact with clients.
- Problem-solving mindset with the ability to prioritize tasks, multitask, and meet deadlines in a fast-paced environment.
- Ability to adapt to change, learn new technologies, and contribute to continuous improvement initiatives.
- Proficiency in Microsoft Excel.
Employment Type: Full Time, Permanent
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