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4 Foxit Jobs

L1 India Support Engineer

1-3 years

Noida

1 vacancy

L1 India Support Engineer

Foxit

posted 3d ago

Job Description

Foxit is remaking the way the world interacts with documents through advanced PDF technology and tools. We are a leading global software provider of fast, affordable, and secure PDF solutions that are used by millions of people worldwide. Winner of numerous awards, Foxit has customers in more than 200 countries and global operations. We have a complete product line and an exciting and aggressive development schedule. Our proven PDF technology is disrupting the status quo establishment and has accelerated our company growth. We are proud to list as customers Google, Amazon, and NASDAQ, and with your skills and help, we plan to add many more. Foxit has offices all over the world, including locations in the US, Asia, Europe, and Australia. For more information, please visit https://www.foxit.com .


About the Role:
Foxit, a leading provider of innovative PDF products and services, is seeking a skilled L1 India Support Engineer to join our team. In this role, you will handle Level 1 and Level 2 product issues, troubleshoot and resolve customer problems, and collaborate with our product teams for continuous improvement.
Working Hours: Willing to work rotational shift 24*7 (Including weekdays and weekends)
Key Responsibilities:
Work directly with customers to troubleshoot, recreate, and resolve Tier 1 and Tier 2 level issues related to products
Document and review solutions to common questions and problems
Update the ticket tracking system to provide the accurate and current status of support issues
Escalate issues to the product/developer team and help with product improvement
Ability to serve as an escalation point for the Customer Success team and other key stakeholders
Suggest and implement improvements to workflow, tools, and general policies to improve the overall quality and efficiency
Able to handle multiple tasks at the same time i.e. Chats, emails, calls
Qualifications:
Experience with providing technical support for the software is plus but not mandatory,
SaaS experience a plus
Experience with Salesforce JIRA is a plus
Ability to work independently and as part of a team
Ability to work with an international team and across the globe with NA EU regions
Ability to prioritize issues or tasks based on severity and urgency
Exceptional customer service skills, including strong written and oral communication
Strong interpersonal and organizational skills

Employment Type: Full Time, Permanent

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Foxit Benefits

Free Transport
Child care
Gymnasium
Cafeteria
Work From Home
Free Food +6 more
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