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10 Fortune Group Hotels Jobs
Assistant Manager, Housekeeping
3-8 years
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Assistant Manager, Housekeeping
Fortune Group Hotels
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Reporting To: General Manager Corporate Housekeeper
Grade: As per Unit Grades
Supervises: Housekeeping, Laundry and Horticulture Team in Unit
Main internal contacts General Manager
Various Teams in Corporate Head Quarter
Main external contacts Vendors Consultants
To prepare ourselves for the projected growth and the foreseen changes in the Industry, create a learning organization that has the capability and agility to adapt with the times proactively.
Following points are the criteria as a leader-
1. In an asset light model that we operate, ensure that people who are our key resources, and can be the key differentiator in guest experience, do not go obsolete.
2. The role will be instrumental in equipping the people with the skills, knowledge, tools and the framework for effectively managing their areas, developing their people, having the right succession plans, tracking skills inventory, maintaining the assets and delivering services as per the design.
3. The role would have specific focus on recruitments, training, to ensure best practices as per the culture of the organisation and take appropriate corrective action to ensure compliances with FPHL
4. To ensure service design assets for example art work, furniture, fixtures, fittings, soft furnishings, linen, uniforms, equipment, gardens and maintaining a waste free environment in terms of usage of
5. Focus is on people development. For example to train the staff to enhance laundry and minibar sales. To train develop associates for the next level thereby nurturing growth from within.
Main responsibilities duties
Responsible for maintaining service standards regarding cleanliness, amenities, maintenance in rooms and
Responsible for recruitment and training in the department.
Responsible to prepare preventive repair and maintenance schedule for rooms and public area.
Responsible for ensuring the quality of housekeeping supplies as per standard and specifications before
Responsible for preparing the capital operational expenditure budget for thedepartment.
Responsible for maintaining process of keycontrol.
Responsible for duty roster for all the shifts. All departmental registers and records are strictly maintained.
Responsible to ensure quality of linen, uniform as per corporate standards and specifications and their par
Responsible for total upkeep of potted plantation, planters and gardens with no dry area made patchy. To make sure that only fresh cut flowers are used in lobby and other key guest areas as per the International
Responsible to ensure quality laundry, dry-cleaning standards for guest, in house linen. Responsible for quality chemicals are being used in laundry to increase the life of the linen and uniforms. To make sure laundry
To provide constant on the job training to ensure career development and succession planning for subordinates. To motivate staff and to counsel subordinates in personal and work relatedmatters.
Responsible to ensure care for guest through anticipation of need, attention to details, feedback to job performed ensure follow up with action completed to all guest request in the defined timeline.
Responsible for effective communication inter and intradepartment.
Responsible for co-ordinate with other departments especiallywith:-
Front office and FB for special guest request and V.I.P. amenities prioritizing room banquets turn around optimize their availability.
Engineering for preventive maintenance and breakdown.
Purchase department for timely procurement and adequate stocks are being maintained.
Responsible for all contracts cleaning services for its quality, quantity within budgeted cost.
For example- Pest control, chandelier cleaning, PA manpower, marble polishing, shampoo, facade cleaning laundry.
In addition to the above mentioned duties and job functions any other assignment given by the immediate superior or the management will have to
Technical skills
Business Skills Strong organizational and time management skills. Excellent eye for detail and ability to work with the team in tight deadlines. Innovative, self-starter who is highly creative with excellent ability to develop strong and influential relationships at all levels of the organization.
Computer Skills Advanced PC skills including Word, Excel, PowerPoint and Outlook.
Communication Skills Demonstrated effectiveness in written and verbal communication
Business Travel As and when required. Approximately 10% of the time.
Education 3 years diploma or graduation with relevant training and experience in hotels.
Experience with creating a culture of practical and trainings for all operating
procedures. Collaboration and teamwork, capable of compiling and analysing
customer related data to guide, to make strategic planning for improvements.
Mentoring down the line people working with the department for improved
future customer service while maintaining brand standards.
FPHL Leadership competencies
Demonstrates conceptual ability
Displays ability to sense emerging changes.
Spots trends and patterns and identified key issues from a mass of Grasps information quickly; picks up nuances, subtleties.
Understand hoe his/her role impacts others in the function.
Displays a logical thought process in day to day operations.
Information from diverse sources to make effective ground level
Recognises implications of decisions and alternatives.
Is aware of internal and external customer needs.
Has a fair understanding of the business.
Is always pre-occupied with delivering the value preposition of the
Displays an understanding of the existing infrastructure, processes and
tools used to deliver quality products and services.
Energetic, competitive, persuasive and results oriented.
Has knowledge of internal and external resources.
Come up with fresh ideas.
Demonstrates a high degree of preparedness.
Displays a good planning, organizing, prioritizing and monitoring skills.
Displays cost consciousness and an overriding desire to get best value
Takes regular feedback and guidance to successfully achieve planned
Exhibits initiative in taking on higher responsibilities and works beyond
Contributes meaningfully to discussions involving his/her area.
Uses mistakes as learning opportunities. Is open to feedback.
Enhance knowledge /skills base on an ongoing basis.
Execute all relevant compliances and documentation within prescribed
Thinks out of the box Can quickly comprehend the need for the change.
Open minded when presented with the new perspectives.
Is comfortable with and gets used to new situations easily.
Is able to identify and remain focuse4d to achieve desired results even
Asks questions. Challenges and suggests alternatives and more
effective ways executing tasks.
Listens attentively. Shares appropriate information.
Relates to people at all levels.
Participative, open minded and receptive
Understands the needs/interests and attitudes of others.
Is perceptive of non-verbal behavior.
Is confident but not arrogant.
Involves in the resolution of problems.
Brings energy and direction to activities.
Shares experiences and information with team members.
Demonstrates commitment to the team and supports team decisions
Understands the expectations and desires of various partners (property
Owners and Owning Boards) and translates them effectively into Nurtures strong business partner relationships with key vendors/
suppliers at a strategic level.
Maintains a valuable network of contacts across business areas to drive
Maintains a healthy and on-going professional relationship with OB
representative and ensures open communication. Is able to safeguard company interest while managing tactfully.
Employment Type: Full Time, Permanent
Read full job descriptionFortune Group Hotels Interview Questions & Tips
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What people at Fortune Group Hotels are saying
Assistant Manager salary at Fortune Group Hotels
reported by
2
employees
with 4-6
years exp.
₹1.9
L/yr - ₹2.4
L/yr
74%
less
than the average Assistant Manager Salary in India
View more details
What Fortune Group Hotels employees are saying about work life
based on 33 employees
Flexible timing
Monday to Saturday
No travel
Day Shift
Fortune Group Hotels Benefits
View more benefits
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