Relationship Manager

Department: Customer Relations
Location: Thane -Arena, Nexa- Kurla

Job Responsibility

The Relationship Manager is responsible for taking care of customers throughout the purchase journey. The relationship Manager uses his knowledge, expertise, and experience to understand customers needs to help them make the best choice. The RM strives to exceed customer expectations by providing a stipulated and seamless experience throughout the customer purchase journey.

Job Accountability

Act as a single point of contact for customers and provide a delightful experience to them throughout their purchase journey
Adhere to SOS guidelines at all times
Assess and understand customer needs, facilitate the decision-making process on the model being considered, guide on finance options available, and explain value-added services and their benefits
Focus continuously on lead generation, and efficient event planning by maximizing territory coverage and managing referrals
Value and respect the customers time and treat the customers data with the utmost confidentiality
Capture complete, accurate customer details on SalezTrac APP with the next follow-up appointment mentioned
Ensure all customer queries are answered in detail, accurately & patiently, and ensure customers understand processes being followed completely
Ensure demonstration and test drive for all inquiries and home visits where required
Ensure customer docket is filled completely, while clearly mentioning tentative date for delivery and other commitments as per the customer requisites (as per MSIL guidelines)
Be well-groomed at all times and ensure that the customer is greeted cheerfully and politely
Strive to achieve sales and value-added services target as assigned by Senior Relationship Manager
Diligently complete paperwork associated with all customer interactions. Ensure transparent communication of deal and document-related details.
Personally ensure delightful and timely delivery as per the commitment made to the customer

Requirements and skills

Basic understanding of automobile products (Both Maruti Suzuki India Limited and competitors)
Basic understanding of vehicle financing and service schedules
Should have a customer-focused approach and empathy towards customer grievances
Should be tech-savvy and able to handle digital equipment/tools used to improve productivity and efficiency
Detailed understanding of Values and Standards
Should be fluent in the local language and English
Should have basic computer skills
Qualification: Preferably Graduate. Desired: Diploma in MarketingSales
Overall experience: 0-5 years in sales
Should possess a valid driving license
Preferable age:20-27 years
Fresher 1-2 years of sales experience in Sales Automobile dealership, Consumer durable stores, Banking, Telecom, etc.