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2 Forcepoint Jobs
Technical Support Engineer III (Data Security - EMEA)
5-11 years
Bangalore / Bengaluru
1 vacancy
Technical Support Engineer III (Data Security - EMEA)
Forcepoint
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Who is Forcepoint
Forcepoint simplifies security for global businesses and governments. Forcepoint s all-in-one, truly cloud-native platform makes it easy to adopt Zero Trust and prevent the theft or loss of sensitive data and intellectual property no matter where people are working. 20+ years in business. 2.7k employees. 150 countries. 11k+ customers. 300+ patents. If our mission excites you, you re in the right place; we want you to bring your own energy to help us create a safer world. All we re missing is you!
Technical Support Engineer - Data Security
Responsibility
- Provide remote support to our Global customers through Phone/E-mail and Chat Channel
- Responding to customer queries in a timely manner, Regular follow-ups with customers with recommendations, updates, and action plans
- Replicate customer issues and engage product team in a timely manner for quick resolution
- Leverage internal technical expertise, including peers, mentors, knowledge base and other internal tools, to provide effective solutions
- Contribute by creating new knowledge base articles for internal and external consumption
- Participate in technical communications and Trainings within the peers to share best practices
Technical Requirements
- Five Plus years of relevant experience
- Clear understanding of OSI and TCP/IP model
- Familiarity and technical understanding of core Internet technology (DNS, HTTP, TCP/IP, routing, firewalls, etc.)
- Experience in deploying Data Security technologies like Endpoint Protection, Encryption Gateways , Data Classification rules , Fingerprinting , Email Gateway(Postfix Solutions)
- Experience in Implementing Data Security Policies across organizations and having better understanding on the Policy Levels and the classifier conditions being used.
- Clear understanding on the compliance such as HIPAA, SSN, CCN,GDPR etc
- Experience with Troubleshooting the Data Security related issues like Deployment Failure
- UI logging, Endpoint Performance, Email Delivery and Notifications etc
- Experience with Troubleshooting tools and capture analysis (Fiddler, Wireshark )
- Experience on Linux Operating System commands
- Familiarity and Technical understanding on Microsoft SQL queries
Professional Qualities
- Customer centric approach with focus on customer Outcome
- Excellent Customer handling and communication (verbal and written) skills
- Good team player with ability to operate independently with minimal supervision
- Ability to articulate and clearly communicate Critical / Technical messages
- Ability to Plan and Prioritize tasks based on Severity and Priority
- Excellent Troubleshooting skills
Employment Type: Full Time, Permanent
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People are getting interviews at Forcepoint through
People are getting interviews through
(based on 7 Forcepoint interviews)
Campus Placement
Job Portal
Referral
43%
43%
14%
Moderate
Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
What people at Forcepoint are saying
Rating based on 4 Technical Support Engineer 3
reviews
Anonymous · Back Office
in Bangalore / Bengaluru
Likes
Learning opportunity
Dislikes
Too much work pressure and tough to balance life.
Read 4 reviewsTechnical Support Engineer 3 salary at Forcepoint
reported by
38
employees
with 5-10
years exp.
₹11
L/yr - ₹23
L/yr
24%
more
than the average Technical Support Engineer 3 Salary in India
View more details
What Forcepoint employees are saying about work life
based on 57 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Forcepoint Benefits
View more benefits
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Technical Support Engineer III (Data Security - EMEA)
5-11 Yrs
Bangalore / Bengaluru
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