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(1)256 Focus Jobs in New Delhi
Customer Service Associate - Chat
0-5 years
₹ 1.1 - 5.5L/yr (AmbitionBox estimate)
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Customer Service Associate - Chat
Teleperformance
posted 3d ago
Job Role Insights
Key skills for the job
Job Description
- Delivery
Chat Service
Proactively keeps up to date on new procedures.
Complete understanding of the platform and sensitive towards customer resolution
Complete ability and empowerment to provide end to end resolution (including online and offline if required)
Focus on achieving first time right (FTR) for all the handled queries, complaints, and requests - Design
Ability to find an effective solution in a simple and clear manner. Should proactively keep the customers and stakeholders informed about the issue and take corrective actions accordingly - Outcomes
To keep himself/herself updated about the latest happenings around and asks questions which impacts customers delight - Communication
Proven ability to communicate with customers
Stay closely involved with operations
- Graduate from any recognized university.
- Freshers
- Understanding & Knowledge of Voice & Non-Voice Customer Service
- Knowledge of MS Office
- Knowledge of MS Office
- Communication Skill (Oral and Written)
- Problem Solving Skills
- Social Media Knowledge
- Interpersonal Skills
- Creativity
Employment Type: Full Time, Permanent
Read full job descriptionTeleperformance Interview Questions & Tips
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What people at Teleperformance are saying
Rating based on 1.9k Customer Service Associate
reviews
Anonymous · Customer Success, Service & Operations
in Jaipur
I like the traning period , which I spend my time with my colleagues they were very helpfull and I like the environment.
I dislike the cafeteria the food item was very expensive, I dislike my Team leader he was helpless the working pressure and much more
- Salary - Poor
Customer Service Associate salary at Teleperformance
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