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393 Focus Jobs in Mumbai

Customer Success Account Manager

3-7 years

₹ 10.5 - 22L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

Customer Success Account Manager

Adobe

posted 18hr ago

Job Description





The Challenge:
We are looking for Digital Sellers who would be responsible for a defined patch of Adobe s SMB customers and the role is pivoted around upselling and cross-selling Adobe Cloud based Solutions. You would be responsible for the Digital Media portfolio of Adobe. The incumbent would be responsible for helping the customer adopt the solution with ease, optimizing their product experience and guiding them to internal support teams if need be.
What you ll do as a CSAM
Develop understanding of Adobes Digital Media line of products and lead with value-led conversations with customers for these solutions.
Create a value-based relationship with new & existing North American Adobe SMB customers.
Drive Up-sell & Cross-sell by prioritizing accounts with highest propensity to buy by clearly defining ideal customer profile and contact them via phones & emails.
Execute Marketing Qualified Leads with a defined SLA to maximize Revenue.
Research customer contracts and purchasing history in Adobes various customer management systems & external sources such as LinkedIn, ZoomInfo, etc. to figure out the expansion opportunity in an account
Managing the opportunity pipeline from week to week, providing accurate and timely updates to management on progress and outlook.
Collaborate with Solution Specialists to maximize footprint of growing Adobe Solution streams like Adobe Sign, Substance, Stock, Frame.io, etc.
Engage as required, with the supporting functional teams to resolve issues raised by customers related to their Creative Cloud Subscriptions.
What you need to succeed
SMB Segment exposure and proven ability to manage a large customer set
5+ Years experience in a similar role, with experience in selling SAAS solutions preferred
Excellent communication Skills, both oral and written
Flair for Technology and ability to lead a customer conversation with value-selling rather than product features pitch.
Demonstrated ability to be a quick learner. Task oriented with focus and drive to complete tasks at hand.
Strong organization, follow-through and documentation skills suitable for customer communication.
International Sales Experience with exposure to NA markets preferably.
Working hours will coincide with the US Time Zones
Bachelor s Degree or Equivalent

Employment Type: Full Time, Permanent

Read full job description

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