LiveOps/NOC Manager

LiveOps/NOC Manager

Infrastructure Delivery Manager

With over 140 million users, Junglee Games is a leader in the online skill gaming space. Founded in San Francisco in 2012 and part of the Flutter Entertainment Group, we are revolutionizing how people play games. Our notable games include Howzat, Junglee Rummy, and Junglee Poker.

Our team comprises over 900 talented individuals who have worked on internationally acclaimed AAA titles like Transformers and Star Wars: The Old Republic and contributed to Hollywood hits such as Avatar. Junglee s mission is to build entertainment for millions of people around the world and connect them through games.

Junglee Games is not just a gaming company but a blend of innovation, data science, cutting-edge tech, and, most importantly, a values-driven culture that is creating the next set of conscious leaders.

As our Manager LiveOps/NOC, you will be responsible for maintaining the stability and reliability of our infrastructure and systems during live games and tournaments. You will oversee incident response, problem management, and service reliability while driving operational excellence across the Junglee Games portfolio. This role combines technical expertise, leadership, and a proactive mindset to minimize downtime, optimize workflows, and deliver actionable insights to stakeholders.

• Gurgaon / Bangalore

1. Team Leadership Operational Excellence

• Manage, mentor, and scale a team of NOC/LiveOps engineers (L1/L2 support), fostering a culture of accountability and continuous improvement.

• Drive adoption of SRE principles to reduce manual toil, automate repetitive tasks, and improve system reliability.

• Coordinate 24/7 shift schedules and escalations for critical systems.

2. Incident, Problem Post-Incident Management

• Own end-to-end incident response, ensuring rapid detection, resolution, and stakeholder communication.

• Lead **Blameless postmortems**, document root cause analysis (RCA), and track corrective actions to prevent recurrence.

• Develop and maintain runbooks and automations to accelerate issue resolution and reduce MTTD/MTTR.

3. SLA/SLO Ownership Proactive Operations

• Define, monitor, and report on SLAs/SLOs across the product portfolio, ensuring alignment with business goals.

• Identify trends, gaps, and risks in service delivery; collaborate with stakeholders to prioritize and implement corrective actions.

• Proactively identify and mitigate risks using observability tools to prevent outages .

4. Observability, Automation Reporting

• Design dashboards to monitor system health, KPIs, and SLA/SLO adherence.

• Leverage data analytics to create executive-level reports and drive operational improvements.

• Partner with Engineering/DevOps to implement automation for incident response, scaling, and self-healing systems.

5. SRE Mindset Efficiency

• Champion automation to eliminate manual processes and reduce operational overhead.

• Enable the team to focus on high-impact engineering tasks by optimizing workflows and tooling.

• Continuously refine processes to improve system resilience and customer experience.

• Education : Bachelor s degree in Computer Science, IT, or related field (or equivalent experience).

• Experience :

  • 8+ years in NOC/LiveOps roles, with 4+ years in leadership positions.

  • Proven track record in managing outages, reducing MTTR, and conducting RCA/postmortems.

  • Hands-on expertise with ITIL processes, including incident, problem, and change management.

• Technical Skills :

  • Proficient in Kubernetes, Linux, and cloud platforms (AWS certification preferred).

  • Experienced with observability tools such as New Relic, Prometheus, ElasticSearch, Coralogix, Grafana, and OpsGenie.

  • Skilled in scripting (Python, Bash) and automation tools (Ansible, Terraform).

  • Solid understanding of SaaS architectures and DevOps practices.

• Soft Skills :

  • Exceptional communication skills for both technical and non-technical stakeholders.

  • Analytical and data-driven approach to problem-solving.

  • Adaptable to fast-paced, customer-focused environments.

• Value Customers Data - Prioritize customers, use data-driven decisions, master KPIs, and leverage ideation and A/B testing to drive impactful outcomes.

• Inspire Extreme Ownership - We embrace ownership, collaborate effectively, and take pride in every detail to ensure every game becomes a smashing success.

• Lead with Love - We reject micromanagement and fear, fostering open dialogue, mutual growth, and a fearless yet responsible work ethic.

• Embrace change - Change drives progress and our strength lies in adapting swiftly and recognizing when to evolve to stay ahead.

• Play the Big Game - We think big, challenge norms, and innovate boldly, driving impactful results through fresh ideas and inventive problem-solving.

• Avail a comprehensive benefits package that includes paid gift coupons, fitness plans, gadget allowances, fuel costs, family healthcare, and much more.

• Explore the world of Junglee Games through our website, www.jungleegames.com .

• Get a glimpse of what Life at Junglee Games looks like on LinkedIn .

• Here is a quick snippet of the Junglee Games Offsite 24

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