Operations Manager

bout Flipkart

Flipkart is committed to the cause of transforming commerce in India through our investments in made-inIndia technology innovations, customer-centric features and constructs, a diverse category landscape and

a world-class supply chain. With a customer base of over 350 million, product coverage of over 150 million

across 80+ categories, focus on generating direct and indirect employment and a commitment to

empowering generations of entrepreneurs and MSMEs and a sustainable growth strategy Flipkart is

maximising for our customers, stakeholders, and the planet at large!

Flipkart is a part of the Walmart-owned Flipkart Group, which also includes group companies Flipkart

Health+, Myntra, and Cleartrip. The Group is also a majority shareholder in PhonePe, one of the leading

Payments Apps in India.

About the Role

This role requires managing Mother Hub (Sortation Centers) operations. The incumbent would be heading

a Region or state and managing middle mile operations, people and key stakeholders ensuring that the

management expectations are met and the operations run smoothly without ambiguity. There would be a

team of Assistant Manager’s Reporting under this position. The role will report to Facility Manager.

About the Team

Motherhub (MH) acts as an aggregation and sortation center for moving shipments from Fulfilment centers

(FC) and Seller clusters to Delivery hubs across the network.

You are responsible for:

• Spearheading Sortation Centre Central/Zonal Operations for Flipkart.
• Planning, Design, Operationalization of New Sortation centers.
• Monitor MH Operations and identify improvement opportunities.
• Work closely with Logistics and Retail Operations Heads in reviewing and optimization of the

distribution network.

• Work with External Supply Chain experts to implement global supply chain initiatives within

Flipkart. Accountable for Planning, Design, Operationalization of new optimized delivery networks

and delivery flexibility with the help of central teams.

• Drive continuous improvement and operationalize Business process Innovation.
• Develop, mentor and motivate the team spread across locations to achieve higher goals.

Qualification

• Graduate (preferred – candidates from Tier I/II MBA institutes)
• 8+ years of experience in Supply Chain/Manufacturing/Warehousing/Logistics Operations
• Should have managed a large team of On-Rolls and Off rolls (1000+) 24/7 Shift.
• Experience in the Sort center is preferred.
• Manage IR issues on the floor – Inside and outside issues.
• Having strong knowledge of operational issues. High level of accountability and responsibility.
• Strong People Orientation and skills to manage a large team

To succeed in this role, you should have the following:

1) Proactive engagement to solve customer issues before they escalate, a keen ability to gather and

act on customer feedback to drive customer experience improvements, and the agility to adapt

strategies in real-time to meet evolving customer needs.

2) Continuously strive to improve accuracy of delivery, speed & efficiency of operations & visibility of

touchpoints.

3) Success in this role is measured not only by individual performance but also by the ability to

contribute to a culture of Customer Obsession that aligns with our strategic goals as a leading eCommerce organization.

Why work with us?

At Flipkart, we promise to maximize what you care about the most. You’ll get an opportunity to leave a mark

and create your own legacy, you’ll have freedom to experiment, learn and grow, you’ll get to work with the

best in our inclusive teams and experience our culture of care to ensure that you can focus on doing your

best work.

Every Flipster is a Maximiser - Curious, Audacious, Entrepreneurial, Purpose-Driven, Excited By Big

Challenges, A Team Player and Inclusive. If this is who you are, then Flipkart is the place where you can

thrive.

We understand that your own aspirations and journeys are unique. So you choose what you want to

maximise, and we provide you the platform for it. Because when you maximise, we maximise.

Visit our career site to know more about what it means to work at Flipkart.

Being Yourself @ Flipkart

Flipkart respects and values differences. We are proud to be an equal opportunity employer and are

committed to promoting a diverse workplace culture where every individual is valued for who they are,

regardless of race, color, age, faith, gender identity or expression, sexual orientation, nationality, marital

status, professional pedigree, physical ability, veteran status, or any other characteristics. We firmly believe

that when people with diverse identities and perspectives work together, we create the most value – for

our customers, our people, and society. We are committed to fostering a culture of inclusion and belonging,

where diverse teams innovate and excel every day