CSA

Firstsource Solutions Ltd is looking for CSA to join our dynamic team and embark on a rewarding career journey . Responding to customer inquiries and resolving issues via phone, email, or chat . Providing accurate and relevant information to customers about products or services . Maintaining accurate and up-to-date customer records and documentation . Collaborating with other departments, such as sales and marketing, to ensure the timely and accurate delivery of products or services to customers . Handling customer complaints or issues and escalating them to supervisors or managers when necessary . Conducting customer satisfaction surveys and gathering feedback to improve the customer experience .