Solutions Engineer

• Proven experience as a Solution Engineer or similar role, preferably in a SaaS-based product company.
• Education: Computer Science, Engineering, or related field.

What is the role

• As a Solution Engineer, your role involves bridging the gap between technical solutions and customer requirements.

• Understanding Customer Needs: Collaborate with customers to understand their business objectives, challenges, and requirements for software solutions.
• Solution Design: Utilize your expertise in wireframing tools to create visual representations of software solutions that address customer needs and align with the capabilities of our product.
• Technical Consultation: Provide technical guidance and consultation to customers, helping them understand how the product can solve their challenges and improve their operations.
• Demonstrations and Presentations: Conduct product demonstrations and presentations for customers, showcasing the features and benefits of the solution, with a focus on the wireframe designs.
• Collaboration with Development Teams: Work closely with development teams to translate wireframes into functional software solutions, ensuring alignment with customer requirements and design specifications.
• Requirements Gathering: Gather and analyze customer requirements, translating them into actionable tasks for the development team.
• Feedback Collection: Collect feedback from customers on wireframes and prototype designs, iterating based on their input to ensure alignment with their needs.
• Technical Support: Provide ongoing technical support to customers, addressing any questions or concerns they may have regarding the solution s functionality or implementation.

• bachelors degree in Computer Science, Engineering, or related field.
• Proven experience as a Solution Engineer or similar role, preferably in a SaaS-based product company.
• Wireframing Tools: Proficiency in wireframing tools such as Sketch, Adobe XD, Figma, or Balsamiq to create visual representations of software solutions.
• Technical Aptitude: Strong understanding of SaaS-based architectures, APIs, and integration possibilities.
• Problem-Solving: Ability to analyze complex business challenges and devise innovative solutions using SaaS products.
• Communication: Excellent verbal and written communication skills to articulate technical concepts to both technical and non-technical stakeholders.
• Collaboration: Effective collaboration skills to work with cross-functional teams including sales, marketing, product management, and development.
• Customer Focus: Dedication to understanding and meeting customer needs, with a focus on delivering value through software solutions.
• Adaptability: Ability to adapt to changing priorities and requirements in a fast-paced environment.

• Conducting discovery sessions with customers to understand their requirements.
• Creating wireframes and prototypes based on customer needs and product capabilities.
• Collaborating with sales teams to present solutions to potential customers.
• Working with development teams to translate wireframes into functional software features.
• Providing ongoing support and guidance to customers throughout the implementation process.
• Iterating on wireframes based on feedback from customers and internal stakeholders.
• Keeping up-to-date with industry trends and best practices in wireframing and solution engineering.

• You will play a crucial role in designing and delivering software solutions that meet customer needs and drive business value.