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26 First Advantage Jobs

Client Performance Specialist

2-7 years

Remote

1 vacancy

Client Performance Specialist

First Advantage

posted 1d ago

Job Description

  • Proactively review open orders and their statuses for assigned client(s), identifying and addressing potential bottlenecks or issues.
  • Identify and report on trends and insights relevant to the performance and needs of client(s) assigned.
  • Lead client-facing meetings to review open orders, provide updates, and prioritize next steps based on client needs and feedback.
  • Align internal Concierge teams with clear actions and next steps based on the outcomes or findings from client interactions and reviews.
  • Act as the primary escalation point for both external and internal customers related to assigned client(s).
  • Prepare customized reports to address client needs, tracking key performance metrics and outcomes.
  • Share information and insights with team members to ensure consistent knowledge sharing across the team.
  • Serve as a liaison between team members and various departments to streamline processes and improve efficiency.
  • Provide backup support to other functional areas within the Concierge team as needed.
  • Make decisions based on established policies and procedures to ensure efficient operations and client satisfaction.
  • Facilitate tailored solutions for clients, including researching and coordinating with appropriate service providers or collection sites.
  • Ensure smooth service delivery by managing and tracking applicant registrations and completion of required health and screening services.
  • Handle data entry and management of laboratory results, physical examinations, and breath alcohol tests for clients and candidates.
  • Troubleshoot and resolve technical issues related to service fulfillment and operational challenges, ensuring timely solutions for client needs.
What You May Need to be Successful:
  • Strong customer-focused mindset, with the ability to deliver exceptional service and manage client expectations effectively.
  • Excellent problem-solving and critical-thinking skills to address issues and find efficient solutions for clients.
  • Advanced proficiency in Microsoft Office Suite, particularly Excel, for data analysis, reporting, and tracking client performance.
  • Strong organizational skills with the ability to prioritize tasks, manage multiple projects, and meet deadlines efficiently.
  • Detail-oriented with a commitment to accuracy in data management, reporting, and communication.
  • Ability to effectively communicate complex information to both internal teams and external clients, tailoring messages to meet specific needs.
  • Proven ability to work independently while following established company or client-specific procedures and guidelines.
  • Highly adaptable to changing needs and priorities, demonstrating flexibility and proactive problem-solving.
  • Self-motivated and goal-driven, with a strong sense of ownership over assigned responsibilities.
  • Collaborative team player with the ability to build strong relationships with internal departments and external clients.
  • Strong troubleshooting skills to resolve technical issues and ensure smooth service delivery.
  • Ability to navigate and coordinate with various systems or software tools to manage client orders and data effectively.
Additional Skills and Knowledge:
  • High School Diploma or GED required. Preferred: Associate degree in a related field or 2 years of relevant work experience.
  • 2+ years of client service or support experience, with a focus on performance management and operational efficiency.
  • Strong written and verbal communication skills in English, with the ability to communicate clearly and professionally with internal teams and external clients.
  • Dependable and punctual, with a proven track record of meeting deadlines and maintaining a strong work ethic.
  • Ability to maintain confidentiality and handle sensitive client information with discretion.

Employment Type: Full Time, Permanent

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What people at First Advantage are saying

What First Advantage employees are saying about work life

based on 644 employees
57%
79%
76%
59%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

First Advantage Benefits

Free Transport
Team Outings
Job Training
Health Insurance
Cafeteria
Soft Skill Training +6 more
View more benefits

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First Advantage Mumbai Office Location

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Mumbai Office
First Advantage, 1st Floor, Interface Building No 7, Mindspace, Link road , Malad West Mumbai
Maharashtra 400064

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