Our business is growing! We re looking for an experienced Integration Solutions Manager to provide deep technical expertise to support the pre- to post-sales process with mid-market and enterprise customers in India and surrounding markets. You have a deep understanding of Firework s products market fit and are the subject matter expert with technical knowledge regarding our suite of products and alignment to a variety of different verticals. You are business-savvy while technical, customer-centric, can empathize with customer challenges, and thrive on building solutions to scale.
What youll be doing
Partner cross-functionally during the pre- and post-sales process to understand technical requirements and translate to scalable integration solutions and support to internal teams (Sales, Product, Engineering, and Customer Success) as well as with the external customers
Drive the onboarding process by bringing solutions discovery, technical enablement, product deployment assessment, and platform integration expertise
Assess customers requirements to propose solutions with our platform/product, communicate the integration process in an easy-to-understand manner directly with our new partners, and oversee the live launch and hand-off to Account Management or Customer Success
Be a technical voice of the customer; work closely with the product and engineering teams on product loop feedback to help internal teams strategize, iterate, and prioritize new features and updates
Triage and resolve bugs and other technical issues throughout the customer journey
Continuously create mapping of manual or automated requirements, tests, dependencies, integration playbooks, and technical documents
Well be excited if you have
Bachelors degree, preferably in Computer Science or other technical field
5+ years of integration solutions experience or technical account manager especially in a customer-facing role for SaaS high-growth companies
Excellent communication and presentation skills with various technical and non-technical audiences; must have strong empathy and emotional intelligence with diverse customers
Advanced technical discovery, documentation, and troubleshooting skills
Proven ability with managing and leading multiple technical and high-value enterprise-level integration projects working with various stakeholders on a deadline-driven schedule
Start-up, team-oriented mentality
Technical qualifications
Experience developing rich applications with JavaScript (ES6), HTML5, and CSS3 is a plus
Mobile experience (Android, IOS) and cross platform (Flutter, React)