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2 Firework Jobs

Manager, Integration Solutions

5-7 years

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

Manager, Integration Solutions

Firework

posted 16d ago

Job Description

Our business is growing! We re looking for an experienced Integration Solutions Manager to provide deep technical expertise to support the pre- to post-sales process with mid-market and enterprise customers in India and surrounding markets. You have a deep understanding of Firework s products market fit and are the subject matter expert with technical knowledge regarding our suite of products and alignment to a variety of different verticals. You are business-savvy while technical, customer-centric, can empathize with customer challenges, and thrive on building solutions to scale.
What youll be doing
    • Partner cross-functionally during the pre- and post-sales process to understand technical requirements and translate to scalable integration solutions and support to internal teams (Sales, Product, Engineering, and Customer Success) as well as with the external customers
    • Drive the onboarding process by bringing solutions discovery, technical enablement, product deployment assessment, and platform integration expertise
    • Assess customers requirements to propose solutions with our platform/product, communicate the integration process in an easy-to-understand manner directly with our new partners, and oversee the live launch and hand-off to Account Management or Customer Success
    • Be a technical voice of the customer; work closely with the product and engineering teams on product loop feedback to help internal teams strategize, iterate, and prioritize new features and updates
    • Triage and resolve bugs and other technical issues throughout the customer journey
    • Continuously create mapping of manual or automated requirements, tests, dependencies, integration playbooks, and technical documents
Well be excited if you have
    • Bachelors degree, preferably in Computer Science or other technical field
    • 5+ years of integration solutions experience or technical account manager especially in a customer-facing role for SaaS high-growth companies
    • Excellent communication and presentation skills with various technical and non-technical audiences; must have strong empathy and emotional intelligence with diverse customers
    • Advanced technical discovery, documentation, and troubleshooting skills
    • Proven ability with managing and leading multiple technical and high-value enterprise-level integration projects working with various stakeholders on a deadline-driven schedule
    • Start-up, team-oriented mentality
Technical qualifications
    • Experience developing rich applications with JavaScript (ES6), HTML5, and CSS3 is a plus
    • Mobile experience (Android, IOS) and cross platform (Flutter, React)
    • Knowledge of Wordpress; Shopify is a plus
 

Employment Type: Full Time, Permanent

Read full job description

What people at Firework are saying

Manager salary at Firework

reported by 2 employees with 3-8 years exp.
₹12.6 L/yr - ₹16.1 L/yr
10% less than the average Manager Salary in India
View more details

What Firework employees are saying about work life

based on 5 employees
100%
80%
100%
Flexible timing
Monday to Friday
No travel
View more insights

Firework Benefits

Free Transport
Child care
Gymnasium
Cafeteria
Work From Home
Free Food +6 more
View more benefits

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