Add office photos
All Filters
2 Firework Jobs
Manager, Integration Solutions
Firework
posted 16d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Our business is growing! We re looking for an experienced Integration Solutions Manager to provide deep technical expertise to support the pre- to post-sales process with mid-market and enterprise customers in India and surrounding markets. You have a deep understanding of Firework s products market fit and are the subject matter expert with technical knowledge regarding our suite of products and alignment to a variety of different verticals. You are business-savvy while technical, customer-centric, can empathize with customer challenges, and thrive on building solutions to scale.
What youll be doing
- Partner cross-functionally during the pre- and post-sales process to understand technical requirements and translate to scalable integration solutions and support to internal teams (Sales, Product, Engineering, and Customer Success) as well as with the external customers
- Drive the onboarding process by bringing solutions discovery, technical enablement, product deployment assessment, and platform integration expertise
- Assess customers requirements to propose solutions with our platform/product, communicate the integration process in an easy-to-understand manner directly with our new partners, and oversee the live launch and hand-off to Account Management or Customer Success
- Be a technical voice of the customer; work closely with the product and engineering teams on product loop feedback to help internal teams strategize, iterate, and prioritize new features and updates
- Triage and resolve bugs and other technical issues throughout the customer journey
- Continuously create mapping of manual or automated requirements, tests, dependencies, integration playbooks, and technical documents
Well be excited if you have
- Bachelors degree, preferably in Computer Science or other technical field
- 5+ years of integration solutions experience or technical account manager especially in a customer-facing role for SaaS high-growth companies
- Excellent communication and presentation skills with various technical and non-technical audiences; must have strong empathy and emotional intelligence with diverse customers
- Advanced technical discovery, documentation, and troubleshooting skills
- Proven ability with managing and leading multiple technical and high-value enterprise-level integration projects working with various stakeholders on a deadline-driven schedule
- Start-up, team-oriented mentality
Technical qualifications
- Experience developing rich applications with JavaScript (ES6), HTML5, and CSS3 is a plus
- Mobile experience (Android, IOS) and cross platform (Flutter, React)
- Knowledge of Wordpress; Shopify is a plus
Employment Type: Full Time, Permanent
Read full job description What people at Firework are saying
Manager salary at Firework
reported by
2
employees
with 3-8
years exp.
₹12.6
L/yr - ₹16.1
L/yr
10%
less
than the average Manager Salary in India
View more details
What Firework employees are saying about work life
based on 5 employees
Flexible timing
Monday to Friday
No travel
Firework Benefits
View more benefits
Compare Firework with
TikTok
Compare
MX Player
Compare
ShareChat
Compare
Chingari
Compare
Roposo
Compare
Josh India
Compare
MOJ
Compare
Mitron TV
Compare
Triller
Compare
Bolo Indya
Compare
TCS
Compare
Accenture
Compare
Wipro
Compare
Cognizant
Compare
Capgemini
Compare
HDFC Bank
Compare
ICICI Bank
Compare
Infosys
Compare
HCLTech
Compare
Tech Mahindra
Compare
Similar Jobs for you
Share an Interview