Customer Support Manager

• High school diploma or equivalent
• Proven experience as a customer support specialist, preferably within a similar environment
• Thorough knowledge of legislation pertaining to consumer protection
• Prior experience in a managerial or supervisory role will be advantageous
• Top-notch oral, written, and interpersonal abilities
• Well-developed arbitration skills with the ability to remain impartial
• Affinity for multitasking with precision
• Capacity to accept and utilize constructive criticism
• Alignment with our company s values

Roles and Responsibility:

• Managing the customer support department s day-to-day functions.

• Responding to escalated customer support issues.

• Implementing customer support processes to enhance customer satisfaction.

• Formulating and revising customer support policies and promote their implementation.

• Informing the team of all new information related to products, procedures, and trends.

• Assessing support statistics and preparing detailed reports on the findings.

• Interviewing and hiring new employees.

• Overseeing and evaluating the team s ongoing training efforts.

• Delivering performance evaluations and following the disciplinary process according to company policy.

• Managing the budget of the customer support department