Cluster Manager

1. Target Achievement and Monitoring:
• Monitor branch performance and ensure achievement of monthly and quarterly sales and collection targets.

• Ensure highest standard of Professionalism & Integrity.
  • Analyze branch-level reports and provide actionable feedback to branch managers.
• Work in Collaboration with Collection Team to achieve desired collection efficiency.

2. Team Development:
• Train and mentor branch managers to improve leadership and operational effectiveness.
• Identify skill gaps within teams and propose training initiatives.

• Ensure Sufficient Staffing at all times in all branches.

3. Operational Oversight:
• Ensure that branches under supervision follow standardized loan processing and customer engagement protocols.
• Conduct regular branch visit & audits to address compliance and operational gaps.

• Daily morning hurdles with Branches.

4. Customer Relationship Management:
• Build relationships with high-value customers and address critical escalations.
• Guide branches on strategies to improve customer retention and repeat business.

5. Risk Management and Compliance:
• Monitor branch activities to ensure alignment with regulatory and internal guidelines.
• Address significant risks and provide escalation support to the cluster manager.

• Ensure Compliance as per Branch Compliance Check list on your visit to branches.
• Report any Wrong practices or wrong doings to Supervisor Authorities

Knowledge, Skills, and Experience

Knowledge:
• Advanced understanding of secured lending products, branch operations, and compliance standards.
• Familiarity with market trends and competitive landscape.

Skills:
1. Leadership and Mentorship:
• Ability to develop and coach branch managers effectively.

2. Analytical and Problem-Solving:
• Proficient in analyzing performance data and addressing operational challenges.

3. Customer Engagement:
• Strong skills in resolving escalated customer issues and driving satisfaction.

Experience:

• 4-7 years in financial sales or one having multi-branch management experience.
  

Job Dimensions

• Financial Scope: Achieve cluster-level targets through branch oversight (minimum 50 Lacs from each branch on monthly basis).
  • Team Management: Oversee 3-5 branch managers and their teams.
  • Customer Base: Provide strategic guidance for customer acquisition and retention.
• Portfolio Management: Ensuring collections as per Companys Guidelines.

Interested candidate can share their resume to WhatsApp

Atika Khandelwal 9257043217

Perks and benefits