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Tech Support - L1
FinFlux By M2P
posted 13d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Take end-to-end Ownership of Application Support for Production Systems Issues resolution.
- Responsible for,Providing the first-line of after-deployment technical support for applications and and/or associated production systems diagnostics, and network health monitoring.
- Responsible for, Execution of various compliances testing and financial systems certifications.
- Responsible for, Deploying applications on client system or production environment.
- Responsible for, Coordination and/or for deploying hands-on fixes, patches and software updates at the application level, and as appropriate at the network level.
- Apply basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
- Escalates complex problems to the L2 level of expertise within organization, along with observations from investigative and diagnostic assessments.
- Escalate issue to the following department like Vendor/IT/Product Team
- Co-ordinating in the investigation of repeated technical issues affecting user system and seeing through to resolution.
- Monitor and track issue/incident tickets, through service desk and other channels, and research, diagnose, troubleshoot, and identify solutions to resolve system / application issues, in a timely manner, while ensuring service level requisites (SLAs) are met or exceeded on the better side.
- Provide some periodical and/or emergency support (i.e. on-call support), as may be needed from time-to-time.
Who You ll Need to Be
- Experience in core banking application Tech Support.
- Experience in ticket tracking and resolving on time.
- Experience with Linux/UNIX server.
- Experience with CASA, Banking CRM application, Loans, Term deposit.
- Proficient with Excel.
- Hands-on experience on ticketing tools (Jira / Freshdesk).
- Readiness to be on call and/ or put in extra hours for task closure.
- Excellent verbal, written, presentation and interpersonal communication skills.
- Ability to make complex technical matters easy-to-comprehend for non-technical persons.
- Experience in Banking applications is desirable with excellent communication skills.
- Experience in Core Banking (CBS) applications is mandatory.
Employment Type: Full Time, Permanent
Read full job description What people at FinFlux By M2P are saying
What FinFlux By M2P employees are saying about work life
based on 8 employees
Flexible timing
Monday to Friday
No travel
Day Shift
FinFlux By M2P Benefits
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