Guest Service Officer (1-3 yrs)

Hiring for the Position of Guest Service Associate with a leading Hospitality & Retail Industry

Location - Mumbai Airpot

Executive - company is responsible for supporting the day-to-day operations of company services, ensuring a high level of customer satisfaction and efficient service delivery. This role involves direct interaction with guests and coordination with the frontline team.

Guest Assistance:

Provide high-quality assistance to guests, ensuring their needs are met promptly and efficiently. Strive to exceed guest expectations with every interaction, fostering a welcoming and hospitable environment that leaves a lasting positive impression.

Service Coordination:

- Coordinate with the frontline team to ensure smooth service delivery, addressing any immediate operational issues to maintain seamless operations.

- Facilitate effective communication among team members to enhance overall guest satisfaction and operational efficiency.

Feedback Collection:

- Collect feedback from guests and report to the management for continuous improvement, ensuring that guest insights are used to refine service quality. Implement necessary changes based on feedback to provide a better experience and address any recurring issues.

Resource Management:

- Ensure the availability and proper use of resources required for service delivery, monitoring resource utilization to optimize efficiency. Regularly check and maintain all tools and equipment to ensure they are functioning correctly and are readily available when needed.

Compliance and Standards:

- Adhere to safety and service standards, ensuring compliance with all relevant regulations and guidelines to maintain high service quality. Conduct regular training sessions for staff to keep them updated on safety protocols and service standards.

Support in Digital Initiatives:

- Promote the use of digital tools such as the App among guests and team members to enhance service efficiency.

Internal Stakeholders:

Shift Incharge - company

- Frontline Team

- Commercial Team

- Finance Team

- BD & Marketing Team

- Human Resources

- IT Team

- Security Team

External Stakeholders:

- Concessionaires

- Airlines

- Ground Handlers

- Marketing Agencies

- Social Media

- Passengers

- Customs, Immigration, BCAS, AAI, CISF etc

Education Qualification:

- Bachelor's in Hospitality Management, Business Administration, or related field.

Work Experience:

3 - 5 years in hospitality or customer service management, especially in airport or travel-related services

Interested Candidate can connect or share their updated Resume on 9987096714

Regards

Finesse Staffing