Administrative & Communication Executive

Job Summary:

As an Administration & Communication Executive, you will play a pivotal role in ensuring efficient internal operations, managing customer interactions, and streamlining communication across departments. This role combines administrative expertise, customer care responsibilities, and performance marketing support to drive organizational success.

Key Responsibilities:

Customer Care & Communication

• Handle customer care calls with professionalism, ensuring timely and effective resolutions.
• Respond to customer queries via WhatsApp and email promptly and courteously.
• Maintain detailed records of customer interactions to ensure consistency in follow-ups.

Performance Marketing & Mail Management

• Assist in executing and optimizing email marketing campaigns.
• Support the marketing team with data organization and insights for enhanced campaign performance.

Administrative Operations

• Manage day-to-day administrative tasks, including scheduling, documentation, and data entry.
• Streamline communication between departments to ensure efficiency and alignment.
• Prepare and share periodic operational and performance reports

Internal Operations Management

• Coordinate and support various operational workflows to ensure seamless execution.
• Act as a liaison between departments to enhance collaboration and productivity.
• Monitor and manage internal processes to meet organizational objectives.

Skills / Other Personal Attributes Required:

• Excellent interpersonal, communication, and networking skills.
• Strong organizational skills and attention to detail.
• Working knowledge of MS Office tools such as Excel, Word & PowerPoint.

Learning Outcomes:

• The candidate would be able to understand external and internal stakeholder

management.

• Exposure to various aspects of the Ed-Tech industry.
• Ability to conduct and analyze research.