Team Leader SME Collections

We are Hiring!!

Organisation: FinAgg Technologies

Position: Team Leader SME Collection

Location: Sector 16, Noida

Job Summary:

The Tele-caller Lead will oversee the tele-calling team (outbound calls), manage daily operations, and ensure that the team meets its targets. This role involves monitoring performance, providing training and guidance, and handling escalations. The ideal candidate is a skilled communicator with a proven track record in tele-calling or customer service and leadership.

Key Responsibilities:

• Lead and supervise a tele-calling team, manage tasks and schedules, monitor performance,
and conduct regular team meetings for updates and training.

• Monitor performance, identify improvement areas, and provide feedback and coaching.

• Develop and conduct training sessions, continuously mentor tele-callers, and stay updated on

industry trends.

• Handle complex inquiries and escalations professionally, ensuring high customer satisfaction

and retention.

• Track team performance, prepare reports, and analyze data to identify trends and inform

decisions.

• Identify process improvements, implement changes for efficiency, and collaborate cross-

functionally for streamlined operations and improved customer service.

Qualifications:

- Graduation is a must.

- Proven experience as a Telecaller or similar role, with 2-3 years in a supervisory position.

- Excellent communication, leadership, and team management skills.

Please share your resume at priyanka.singh@finagg.in