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1 Cepheid India Field Service Engineer Job

Field Service Engineer

1-2 years

Hyderabad / Secunderabad

1 vacancy

Field Service Engineer

Cepheid India

posted 20d ago

Job Description

 
  • Provide field service support for our GeneXpert Product line; travel throughout the region and sometimes to other regions on short notice to support the companys products and field service partners; manage installations and customer training in close coordination with Application team.
  • Provide support on instrumentation & manage the spare inventory; perform routine standard procedures to isolate and fix problems in malfunctioning equipment or software; work closely with the technical support team to address customer complaints to determine corrective action and customer follow-up.
  • Document and report the companys product "design reliability" and "maintenance issues" and/or problems to technical support.
  • Able work on-call on designated weekends to provide service support within a short period.
  • Achieve and exceed Customer Satisfaction objectives.
The essential requirements of the job include:
  • Bachelors Degree in Bio Medical or an Engineering related discipline and 1-2 years experience in a field service role in the same industry.
  • Possess the ability to work with customers and vendors at both a business & technical level; ability to work independently with limited supervision is essential.
  • Proficient in reporting activities, maintaining local spare parts inventory recording, and travel expenses is necessary; time management skill with the ability to multi-task and prioritize events and maintain composure under high levels of demand is necessary.
It would be a plus if you also possess previous experience in:
  • Handling a Molecular technology platform and hands on experience managing a CRM tool.
  • Good geographic knowledge of the territory and proficiency in English and the Local language.
  • Service sales responsibilities.

Employment Type: Full Time, Permanent

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People are getting interviews at Cepheid India through

(based on 3 Cepheid India interviews)
Company Website
Recruitment Consultant
34%
33%
33% candidates got the interview through other sources.
Moderate Confidence
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Moderate Confidence means the data is based on a sufficient number of responses received from the candidates

What Field Service Engineer at Cepheid India are saying

4.2
 Rating based on 6 Field Service Engineer reviews

Likes

Policies

Dislikes

Politics, favouritism, no or less promotions, promotion on the basis of favouritism.

Read 6 reviews

Field Service Engineer salary at Cepheid India

reported by 8 employees with 5-10 years exp.
₹6.2 L/yr - ₹9.3 L/yr
81% more than the average Field Service Engineer Salary in India
View more details

What Cepheid India employees are saying about work life

based on 60 employees
64%
81%
46%
92%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Cepheid India Benefits

Health Insurance
Work From Home
Education Assistance
Job Training
Soft Skill Training
Cafeteria +6 more
View more benefits

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