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Field Service Engineer
Cepheid India
posted 20d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Provide field service support for our GeneXpert Product line; travel throughout the region and sometimes to other regions on short notice to support the companys products and field service partners; manage installations and customer training in close coordination with Application team.
- Provide support on instrumentation & manage the spare inventory; perform routine standard procedures to isolate and fix problems in malfunctioning equipment or software; work closely with the technical support team to address customer complaints to determine corrective action and customer follow-up.
- Document and report the companys product "design reliability" and "maintenance issues" and/or problems to technical support.
- Able work on-call on designated weekends to provide service support within a short period.
- Achieve and exceed Customer Satisfaction objectives.
The essential requirements of the job include:
- Bachelors Degree in Bio Medical or an Engineering related discipline and 1-2 years experience in a field service role in the same industry.
- Possess the ability to work with customers and vendors at both a business & technical level; ability to work independently with limited supervision is essential.
- Proficient in reporting activities, maintaining local spare parts inventory recording, and travel expenses is necessary; time management skill with the ability to multi-task and prioritize events and maintain composure under high levels of demand is necessary.
It would be a plus if you also possess previous experience in:
- Handling a Molecular technology platform and hands on experience managing a CRM tool.
- Good geographic knowledge of the territory and proficiency in English and the Local language.
- Service sales responsibilities.
Employment Type: Full Time, Permanent
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People are getting interviews at Cepheid India through
People are getting interviews through
(based on 3 Cepheid India interviews)
Company Website
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34%
33%
33% candidates got the interview through other sources.
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What people at Cepheid India are saying
Rating based on 6 Field Service Engineer
reviews
Anonymous · After Sales Service & Repair
in Chandigarh
Likes
Policies
Dislikes
Politics, favouritism, no or less promotions, promotion on the basis of favouritism.
Read 6 reviewsField Service Engineer salary at Cepheid India
reported by
8
employees
with 5-10
years exp.
₹6.2
L/yr - ₹9.3
L/yr
81%
more
than the average Field Service Engineer Salary in India
View more details
What Cepheid India employees are saying about work life
based on 60 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Cepheid India Benefits
Health Insurance 
Work From Home 
Education Assistance 
Job Training 
Soft Skill Training 
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