Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

For Employers

Add office photos

Employer? Claim Account for FREE

Accuray

Compare

4.9

based on 2 Reviews

1 Accuray Field Service Engineer Job

Field Service Engineer - EIMEA

Accuray

4.9

based on 2 Reviews

3-8 years

Remote

1 vacancy

Field Service Engineer - EIMEA

Accuray

posted 19d ago

Job Role Insights

Key skills for the job

Software Configuration Management Customer Service Customer Support Product Support Troubleshooting Customer Relationship

+ 3 more

Job Description

Accuray EIMEA is searching for a Field Service Engineer, home-office based in Visakhapatnam, Andhra Pradesh region (India).
The person in this position has front-line responsibility for installations, remote and on-site diagnostics prior to repair services as well as preventive maintenance visits on Accuray systems, primarily to Accuray customers located regionally but occasionally throughout all EIMEA Region.
The successful candidate must have proven ability to diagnose and resolve problems on highly sophisticated software, electronic and mechanical robotic devices at clinical sites and major hospitals. Applicants must have the ability to work independently and have effective communication skills.
Field Service engineers may also work hours other than a traditional daytime shift and may also work weekend days as part of their normal workdays with limited notice due to the emergent nature of service work. Regular work schedules are determined by a combination of Accuray s service obligations and customer service needs and are subject to change as needs arise.

REPORTING TO/DEPARTMENT:

Deputy Service Manager India

ESSENTIAL DUTIES AND RESPONSIBILITIES:

PRODUCT SUPPORT

Provide installation, repair and maintenance support to Accuray systems.
Support is provided to the customer remotely by phone, internet and by on-site visits, as determined by the machine status or customer requirements.
Promoting the highest level of customer satisfaction through the timely response to customer calls, clear and effective communications, professional appearance, and efficient repair/maintenance activities.
Self-management of schedule and work priorities to ensure that urgent customer requirements are addressed timely and customer satisfaction is optimized.
Accurate and clear documentation of work activities are to be completed within the Accuray Customer Management software program, such that these records provide appropriate documentation of the product service history for Device History File records.
Appropriate care of parts inventory and prompt return of replaced parts that are required to be returned to the Accuray stock for processing.
Appropriate management and timely completion of Timesheets and expense reports incurred in the field service of Accuray systems.
Assist in the development of service documentation, in conjunction with the Accuray Customer Service team.
Assist in the training of further Customer Support staff and customer on site personnel with respect to maintenance and service activities, as required.
Assist in identification and development of Field Support tools and test equipment.
Follow Company training as needed. (eg, basic technical training of 6 weeks at Accuray Headquarters in the US).
Learn and apply all Accuray internal policies and processes.
Follow local regulations (such as radioprotection rules - attends and runs TUV Audits at customer).

PRODUCT DEVELOPMENT

Provides feedback through the Madison Customer Service group for service-related product improvements that could improve Mean Time to Access (MTTA) and Mean Time to Repair (MTTR), or improvements in mean Time Between Failures (MTBF).
Assist in the development, documentation, and testing of service tools and design updates to the product.
Works effectively with other engineers, scientists, subcontractors, and consultants.
Support project team activities, with attendance at team meetings, representation of Field Service requirements, and provision of documentation as required.

SAFETY

Observe Accuray Safety Program requirements and work practices.
Help ensure that safety requirements and quality considerations are pro-actively addressed and implemented in the design of the product.
Communicate to the Accuray corporate, or where possible directly address, quality issues raised by customers, in a timely fashion.
Supports the Accuray Quality System and Safety and Health Program by following procedures and mentoring others.
Takes ownership of individual safety to maintain a safe work environment.

REQUIRED QUALIFICATIONS:

Minimum 3 years experience in field service, installation, and troubleshooting complex electronic equipment or bachelor s degree in with less field experience considered. A basic understanding of medical physics is desirable.
Previous experience in large medical device field service strongly preferred.
Be a self-starter and work without close supervision, be able to successfully schedule, organize and conduct field service activities in assigned territory
Hands-on experience with electronic test equipment.
Excellent troubleshooting and problem-solving skills.
Good H/W and S/W computer skills, including network knowledge. Ability to quickly learn to use new software tools.
Excellent customer relations skills and strong service orientation.
Team player - ability to work well in a close team environment.
Fluent reading, writing and speaking in local language and English.
Must be comfortable with extensive travel (up to 50% travel time), sometimes on short notice, and occasional after-hours support requirements.

Employment Type: Full Time, Permanent

Read full job description

Prepare for Field Service Engineer roles with real interview advice