Field Officer

Role & responsibilities

1) Pre- Disbursement Activity:

• Handling foot falls at the dealerships.
• Participating in activities conducted by the dealer/ MLE (Micro-level events).
• Lead generation through promotional activities conducted by SFL.
• Generating leads through referrals.
• Field Investigating Activity.
• Dealer interaction for marketing specific schemes.
• Collection of prospective customer information

2) Disbursement:

• Processing application for approval.
• Obtaining documents from customers for payment.
• Collection of invoice /Insurance cover note and other respective papers.
• Processing of loan documents for approval.
• Payment of the finance amount.

3) Post Disbursement:

• Process the confirmation of delivery of vehicle finance.
• Re Collection of amount and relevant documents.
• Collection of registration certificate and insurance policy/ invoice (if applicable).

4) Recovery Management:

• Responsible for initiating repossession proceedings
• Maintain records of collection and status of accounts via M-Collect.

5) Customer relations and cross selling:

• Responding to customer queries and grievances

Knowledge, Skills & Experience

• Knowledge of lending
• Customer Assessment Skills
• Selling Skills
• Collection Skills
• Negotiation Skills
• Communication skills
• Presentation skills

Experience in Commercial Vehicle Finance / Construction Equipment Finance/ Farm Equipment Finance/ Retail Asset Financing