FIS Hiring For Training and Quality Manager-Retirement-Pune/Bengaluru

Role & responsibilities

Job Description

What you will be doing

looking for Training and Quality Manager who has managed Retirement (401K) and Pension domain
• Conducts full scope of activities required to deliver new employee orientation and on-going training for call center personnel. On-going training classes include soft skills training (leadership, communication, stress management, etc.), supervisor training, process training and product training. Audience is comprised of employees and supervisors.
• Ensures class objectives and learning curve performance metrics are achieved according to pre-defined plan.
• May design and develop training materials and curriculum.
• Recommends additional learning materials as appropriate.
• Conducts evaluations and develops new programs to address individual, departmental or company needs. Researches and develops program content to achieve specific objectives for each program.
• Coordinates with quality assurance and other internal departments to identify new training needs and/or changes to existing training curriculum.
• Adapts existing programs to suit various audiences.
• Reviews and updates policy and procedure manuals.
• Assesses employee training needs and provides feedback to management.
• Maintains internal department and external class training records.
• May work with vendors to bring in external training courses.
• Coordinates all assigned projects, ensures projects are completed by target deadlines and provides project status updates to management.
• Other related duties assigned as needed.

Need training and quality Manager experience into Retirement Domain.

who has worked Pension benefits, retirement benefits, 401k
EDUCATION REQUIREMENTS
Bachelors degree in education, communications or business or the equivalent combination of education, training, or work experience.
What you Bring
• Knowledge of the companys products, services and business operations
• Project coordination experience preferred
• Advanced presentation, interpersonal, time management, and organizational skills
• Strong training program design experience
• Excellent verbal and written communication skills
• Proficiency in MS Office applications, e.g., Word, Excel and PowerPoint
• Ability to work both independently and in a team environment.

About the Team

Our team of associates are great to work with, and we have an awesome team of management professionals who are there to help guide you to success. We believe our clients are the most important aspect of our business. Our determination to be the best that FIS has to offer rings true with each team member through training, knowledge and a desire to excel in the financial world.

Added bonus if you have:

• 1-year of customer service experience
•  1-year experience working in a high-volume call center
• Excellent customer service skills that build high levels of customer satisfaction 

Preferred candidate profile

Looking for canddiates who has experience into Training and Quality - Manager into Retirement management. who has handled Pension scheme and Retirement domain.

Currently Work From Home, ok for Hybrid module.

Ready to work with US rotational shifts - Monday to Friday (Sat and Sun Off)

Interested candidates can send their CV to esther.karkada@fisglobal.com